ARCHIVE FOR THE ‘customer-centricity’ CATEGORY

What will recovery from Covid-19 look like? (Podcast Highlights)

Jun 30, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

One company that stood as something of a beacon for the many of us in the field service sector struggling in the face of the global lockdowns was Koenig and Bauer, whose agile mindset allowed them to adapt quickly to the situation. In this...

The Importance of Being Close to Your Customers at Times of Crisis

Jun 25, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

In this excerpt from the Field Service Podcast, Salesforce's Michael Keubel and Koenig and Bauer's Lukas Fahnroth discuss why the concept of customer-centricity was critical in being able to navigate the tricky waters of 2020.

An Example of Excellence in the Face of Adversity (podcast highlights)

Jun 23, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Leadership and Strategymichael kuebelcustomer centricity

Koenig and Bauer were an organisation who showed excellent agility, innovation and leadership during the pandemic. Here, Lukas Fahnroth explains how the embedded culture within the organisation helped them pivot and adapt so quickly.

4 Success Factors Seen in Field Service Companies During Covid-19

Jun 18, 2020 • FeaturesSalesforceThe Field Service PodcastCovid-19Leadership and StrategyCustomer Satisfaction and Expectationsmichael kuebelcustomer centricity

Micheal Kuebel of Salesforce has been working with a number of companies to help them overcome the challenges of the global lockdowns. In this excerpt of the Field Service Podcast Kuebel identifies four key traits that he has seen emerge as...

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