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Is There Something You're Not Telling Your Customers?

Sep 23, 2019 • FeaturesCustomer Centriccustomer engagementmanagementJim BastonCustomer Focus

There is a delicate balance between leveraging the trusted advisor status of field service engineers to generate revenue and going too far so that the trust they rightfully earn with your customers eventually is broken. But that doesn’t have to...

Whispers of the desert

Aug 29, 2017 • FeaturesManagementAugmented RealityCustomer CentricMichael BlumbergField Service USAIoT

Whilst some were heading out to the desert to watch the likes of Radiohead and Lady Gaga at Coachella 2017 early this year, others were in Palm Springs for perhaps the lesser known but equally fantastic Field Service USA.

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