ARCHIVE FOR THE ‘csat’ CATEGORY

Building a case for investment in FSM systems: Enhancing Customer Engagement & Experience

Dec 03, 2018 • FeaturesManagementAsolviCSATCustomer Experiencecustomer satisfactionKevin McNallymobile workforce managementfield service managementfield service technologyService Management

Oftentimes field service directors and managers can see the importance of investment within a dedicated Field Service Management (FSM) ahead of their colleagues in the boardroom. In this series of articles Kevin McNally, Sales Director, Asolvi...

How to Monetise Services and IoT

Aug 24, 2018 • FeaturesCSATcustomer engagementcustomer satisfactionFuture of FIeld ServiceJan Van Veenmobile workforce managementmoreMomentumfield serviceIoTService ManagementService Revenue

Jan Van Veen, Managing Director, moreMomentum, continues his series of articles looking at how service organisations can drive revenue from their services by harnessing the IoT...

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceCSATcustomer satisfactionFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitization

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

Five things every field service company should be doing right now...

Jul 19, 2017 • FeaturesManagementAGeing WorkforceConnected Field ServiceCSATcustomer satisfactionMichael Blumbergparts managementField Service USAIoTUberisation

Worldwide Business Research (WBR) held its Field Service 2017 conference at the end of April with over 450 service leaders from top manufacturing and service companies in attendance.

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