ARCHIVE FOR THE ‘csat’ CATEGORY

Building a case for investment in FSM systems: Enhancing Customer Engagement & Experience

Dec 03, 2018 • AsolviCSATCustomer Experiencecustomer satisfactionFeaturesfield service managementfield service technologyKevin McNallyManagementmobile workforce managementService Management

Oftentimes field service directors and managers can see the importance of investment within a dedicated Field Service Management (FSM) ahead of their colleagues in the boardroom. In this series of articles Kevin McNally, Sales Director, Asolvi...

How to Monetise Services and IoT

Aug 24, 2018 • CSATcustomer engagementcustomer satisfactionFeaturesfield serviceFuture of FIeld ServiceIoTJan Van Veenmobile workforce managementmoreMomentumService ManagementService Revenue

Jan Van Veen, Managing Director, moreMomentum, continues his series of articles looking at how service organisations can drive revenue from their services by harnessing the IoT...

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • AIArtificial intelligenceChet ChauhanCSATcustomer satisfactionFeaturesField Service LightningFuture of FIeld ServiceIBM WatsonSalesforceSalesforce EinsteinServitization

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

Five things every field service company should be doing right now...

Jul 19, 2017 • AGeing WorkforceConnected Field ServiceCSATcustomer satisfactionFeaturesField Service USAIoTManagementMichael Blumbergparts managementUberisation

Worldwide Business Research (WBR) held its Field Service 2017 conference at the end of April with over 450 service leaders from top manufacturing and service companies in attendance.

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