ARCHIVE FOR THE ‘csat’ CATEGORY

Product Demonstration: Outsystems

Aug 26, 2019 • FeaturesSoftware & AppsCSATcustomer satisfactionCustomer ServiceOperational EfficiencyVideofirst time fixService Execution ManagementOutsystems

The balance between achieving high levels of customer experience and delivering operational excellence that will drive service revenues forwards is a finely nuanced one. In this first excerpt from a video presentation run in partnership with...

The balance between customer satisfaction and operation excellence

Aug 19, 2019 • FeaturesSoftware & AppsCSATcustomer satisfactionCustomer ServiceOperational EfficiencyVideofirst time fixService Execution ManagementOutsystems

The balance between achieving high levels of customer experience and delivering operational excellence that will drive service revenues forwards is a finely nuanced one. In this first excerpt from a video presentation run in partnership with...

Taking your Field Service Evolution from Concept to Reality

Jun 27, 2019 • FeaturesManagementSoftware & AppsCSATFieldAwareService EvolutionSoftware and Apps

Frankie Guynes, Customer Success Manager of FieldAware outlines what field service organisations should consider before making the next move in their field service maturity planning...

Building a case for investment in FSM systems: Enhancing Customer Engagement & Experience

Dec 03, 2018 • FeaturesManagementCSATCustomer Experiencecustomer satisfactionKevin McNallymobile workforce managementfield service managementfield service technologyService Management

Oftentimes field service directors and managers can see the importance of investment within a dedicated Field Service Management (FSM) ahead of their colleagues in the boardroom. In this series of articles Kevin McNally, Sales Director, Asolvi...

How to Monetise Services and IoT

Aug 24, 2018 • FeaturesCSATcustomer engagementcustomer satisfactionFuture of FIeld ServiceJan Van Veenmobile workforce managementmoreMomentumfield serviceIoTService ManagementService Revenue

Jan Van Veen, Managing Director, moreMomentum, continues his series of articles looking at how service organisations can drive revenue from their services by harnessing the IoT...

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceCSATcustomer satisfactionFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitization

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

Five things every field service company should be doing right now...

Jul 19, 2017 • FeaturesManagementAGeing WorkforceConnected Field ServiceCSATcustomer satisfactionMichael Blumbergparts managementField Service USAIoTUberisation

Worldwide Business Research (WBR) held its Field Service 2017 conference at the end of April with over 450 service leaders from top manufacturing and service companies in attendance.

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