UK Utility Firm choose Salesforce

Apr 05, 2019 • NewsCRMSalesforceSoftware and Appsutilities

Green Network Energy UK will deploy Salesforce's CRM platform in Summer.

The Field Service Podcast: Series 2 Episode 8 - Time for FSM to standalone?

Nov 14, 2018 • FeaturesAugmented RealityCRMFSMFSM SystemsFuture of FIeld ServiceMArne MArtinPodcastresourcesWorkwaveERPfield serviceIFSInternet of ThingsIoTService ManagementField Service TechnologiesService Management OnlineManaging the Mobile Workforce

In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing...

Measuring What Matters...

May 14, 2018 • FeaturesContinuous ImprovementCRMData AnalyticsFSMoptimisationbig dataERPfield service analyticsfield service managementFieldAwareSoftware and Appsstatistical modellingSteve Wellens

Steve Wellen, CEO of FieldAware outlines the evolution of analytics and how field service organisations are reaping the benefits...

IFS Make double M&A swoop in field service sector...

Aug 28, 2017 • NewsCRMMark Brewermplsystemsfield service managementIFSSoftware and Apps

IFS’ new ownership private equity firm EQT are standing true to their promise to accelerate the growth of the Swedish firm as they make to key UK acquisitions...

CRM provider aligns robotics and workforce analytics

Apr 22, 2016 • NewsCRMFuture of FIeld ServiceRobotics

Pegasystems Inc.  a software company delivering strategic business applications to a number of  leading enterprises have recently announced the acquisition of Atlanta, GA-based OpenSpan, Inc., a privately held software provider of robotic process...


Feb 25, 2016 • NewsCRMPegasystems Inc.field servicesoftware and apps

Enterprise software company Pegasystems Inc. has unveiled Pega Field Service, a new CRM application that allows organisations to extend customer service capabilities to their field technicians and agents, improving customer service while reducing...


Nov 30, 2015 • FeaturesCRMTechnologyCustomer Satisfaction and Expectations

What will be the key technology trends in 2016 for customer service engagement? Customer contact technology specialist Sabio outlines its top ten trends for 2016 and suggests five initiatives that should be top of  any field service company's...

Microsoft launches Dynamics CRM 2016

Nov 10, 2015 • NewsCRMMicrosoftMirosoft Dynamics

Seamless integration between sales and service together with productivity improvement tools are two of the key enhancements in Microsoft's new cloud-based Dynamics CRM 2016, which the company calls “game-changing”

Making Happy Customers Even Happier – It’s Easy, if You Follow the Guidelines!

May 27, 2015 • FeaturesManagementCRMmanagementBill PollockCustomer Satisfaction and Expectations

The main difference between being able to make unhappy customers happy, and happy customers even happier, is the point of initiation. At least with unhappy customers, even if you do not know why they were unhappy before contacting them (or having...

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