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Enabling a Faster, Smarter Customer Experience...

Nov 27, 2017 • FeaturesArtificial intelligenceCranfield UniversityMArne MArtinDigitialisationservicepowerSoftware and Apps

Marne Martin, CEO of ServicePower explains why the connected customer is far more than just a marketing buzz phrase and focuses on the benefits of a truly unified platform...

#fsn20 - The 20 most influential people in field service: 2017 edition (page 1)

Mar 06, 2017 • FeaturesAston Centre for Servitization Research and PracticopperbergCranfield UniversityFSN20Future of FIeld ServiceJonathan MassoudMark BrewerMark HolleranWBRXplore TechnologiesBill PollockDr John Erkoyuncufield servicefield service europeField Service ForumField Service MedicalField Service SummitField Service USAIFSStrategies for GrowthSMsumair duttaThe Service CouncilThosas Igoutim baines

Who are the most influential people in the global field service sector that you need to pay attention to in 2017?

No Fault Found

Mar 02, 2017 • FeaturesManagementCranfield UniversityMaximize EuropeNo Fault FoundJohn Erkoyuncu

The challenge of No Fault Found (NFF) diagnosis is possibly the most frustrating situation for both your field service engineers and customers alike. However, left unchecked NFF has the potential to have an even greater negative impact on a field...

Service Community launch UK Insight Events at Cranfield University

Apr 18, 2016 • ManagementNewsAugmented RealityCranfield UniversityService Community

The next event by UK non-profit organisation the Service Community has been announced...

UK manufacturing is re-inventing itself

Dec 08, 2015 • FeaturesCranfield UniversityFrank-PartnersFuture of FIeld ServiceManufacturing servicesIoTThrough Life Engineering Services

 UK manufacturing is re-inventing itself with services as a core element of companies' growth strategies.  In an industry-led initiative, business leaders are seeking input from a wide variety of of companies to help develop a National Strategy...

#FSN20 – The Twenty most influential people in field service: Part Two

Feb 18, 2015 • FeaturesCoresystemsCranfield UniversityFSN20Future of FIeld ServiceFIeld nationservicemaxsiemensUniversity of St Gallen

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...


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