ARCHIVE FOR THE ‘covid-19’ CATEGORY

The Acceleration of the Digital Transformation (podcast highlight)

Nov 04, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Gary Brandeleer of Salesforce talks to the Kris Oldland, Field Service News about how we are seeing unprecedented acceleration of digital transformation in the field service sector...

The Rapid Rise of Remote Service Delivery (Podcast Highlights)

Nov 02, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Gary Brandeleer of Salesforce talks to the Kris Oldland, Field Service News about how the pandemic has ushered in a new era of remote service delivery... 

The Role of B2B Service is Undergoing a Dramatic and Permanent Change

Oct 16, 2020 • Featuresfield serviceb2bCovid-19Leadership and StrategySam Klaidman

Post COVID-19 customers are looking for their equipment service providers to minimize their risks by deploying a touchless, or low touch, field service system.  Fortunately, a change like this can be quickly implemented and if you price and...

B-LiFE and ETELM Deploy a Mobile Laboratory in Italy to Carry Out COVID-19 Tests

Oct 15, 2020 • NewsDigital TransformationTelecommunicationsCovid-19B-LIFEETELM

As one of the most severely affected places by COVID-19, the Government of the Piedmont Region in Italy requested that the B-LiFE (Biological Light Field Laboratory for Emergencies) service was deployed in the area since June to carry out vital...

Think Tank Debrief: Should We Be Moving to Remote First as a Default?

Sep 09, 2020 • FeaturesDigital TransformationCovid-19Think Tank

One of the key areas that was discussed heavily in a recent Field Service News Think Tank Session was whether the move towards remote first as a default a key part of the new normal?

Think Tank Debrief: COVID-19: The Greatest Disruptor of All Time

Sep 07, 2020 • FeaturesCovid-19Think Tank

It's been said in many corners of the field service industry and beyond, that COVID-19 has been the greatest disrupter of all time - what does this mean for the field service sector?

Think Tank Debrief: The Financial Impact of Covid-19 on Field Service

Sep 03, 2020 • FeaturesCovid-19Think Tank

Daniel Brabec and Coen Jeukens of Servicemax reflect on the financial impact of the global lockdowns on th efield service sector. 

Think Tank Debrief: The Initial Challenges of Covid-19

Aug 31, 2020 • FeaturesCovid-19Think Tank

In this excerpt from the inaugural Field Service News Think Tanks Debrief Session Kieran Notter and Daniel Brabec reflects on the groups comments around the initial operational challenges of Covid-19

Survive COVID-19 & Grow by Service

Aug 13, 2020 • FeaturesCovid-19Leadership and Strategy

Ahmed Gharbaoui is a Global Subject Matter Expert in Business Growing by Service approach. Here he puts forward a three step plan for field service organisations to build recovery from the colossal impact of Covid-19...

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