ARCHIVE FOR THE ‘covid-19’ CATEGORY

Research Debrief: What will service differentiation look like in the new normal

Feb 09, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here they discuss what...

Research Debrief: How the importance of customer centricity became more crucial than ever during the pandemic

Feb 04, 2021 • FeaturesresearchCovid-19Managing the Mobile Workforce

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

You can find further...

Research Debrief: How Different Size Companies Coped During the Pandemic

Feb 02, 2021 • FeaturesresearchCovid-19Managing the Mobile Workforce

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector. In this excerpt from...

Up Time as a Service: The New Normal Expectation for Field Service

Jan 28, 2021 • FeaturesMichael BlumbergDigital TransformationCovid-19Remote Services

In this article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, discusses the "new normal" expectation for field service organisations to offer a proactive, connected, and remote service...

Five Global Trends Driving the Future of Field Service

Jan 26, 2021 • Featuresfuture of field servicefield serviceCovid-19Leadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field service...

Research Debrief: Did the field service sector react as expected during the pandemic

Jan 19, 2021 • FeaturesresearchCovid-19Managing the Mobile Workforce

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector. You can find further...

Mactavish Reports Businesses Are Facing Huge Increase In Their Insurance Premiums in 2021

Dec 15, 2020 • NewsinsuranceCovid-19Leadership and StrategyEMEAMactavish

Mactavish, the specialist outsourced insurance buyer and claims resolution expert, says many commercial policyholders have faced drastic premium increases this year as insurers look to improve margins in a hardening market, sometimes of up to...

IoT’s Impact on Data Management

Dec 14, 2020 • FeaturesDigital TransformationInternet of ThingsData ManagementCovid-19Teodora Gaici

Modern professionals have done commendable work of implementing Internet of Things (IoT) devices within their company. But many IoT deployments swiftly hit a stumbling block due to the lack of information ownership and enterprise-wide data access.

Leveraging the Value of Remote Support in a Post COVID World

Dec 11, 2020 • FeaturesMichael BlumbergDigital TransformationCovid-19Remote Services

In this exclusive article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, analyzes how remote support tools will continue to provide lots of benefits to organizations in the field service sector in the...

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