ARCHIVE FOR THE ‘covid-19’ CATEGORY

As We Exit COVID, Your Company’s Brand May Be Under Attack

Apr 20, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses many aspects that field service organisations should consider and evaluate as we start existing the pandemic...

The New Normal of Field Service: Evolution, Not Revolution

Apr 08, 2021 • Digital Transformationfield service managementCovid-19

Across 2020 we saw a massive change in the field service industry. Some of the very fundamentals of field service delivery will have changed in many ways, possibly forever. However, while we reached this point perhaps sooner than expected, in the...

Totalmobile Acquires Cognito iQ To Add Leading Analytics Capability To Existing Suite Of Field Service Management Solutions

Mar 25, 2021 • NewsCognito iQDigital Transformationfield service managementCovid-19EMEAtotalmobile

Largest acquisition to date will increase Annual Recurring Revenues and provide entry into the UK logistics market with customers including Hermes, Transport for London and Argos.

Research Debrief: What does service excellence look like when it comes to remote service delivery

Mar 15, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel, Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service...

Research Debrief: Is the biggest challenge with remote service a lack of skill-set on the customer side?

Mar 12, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: The challenges and opportunities that come from embracing a world of remote first service delivery

Mar 10, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Maintaining Resilience for Service Hero’s

Mar 09, 2021 • FeaturesMark HomerStaff WellbeingCovid-19Leadership and Strategy

Mark Homer, Managing Partner, Field Service Associates, interviewed Mr Robert Smith MBA, Psychotherapist and Specialist in Clinical Psychology within Organisations on how we can look after service engineers and technicians' wellbeing during these...

Research Debrief: Is the technology implementation the easiest piece of moving to remote service delivery?

Mar 08, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: The varying sophistication of tools used for remote service delivery

Mar 05, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

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