ARCHIVE FOR THE ‘covid-19’ CATEGORY

Three Ways to Increase Profits for Your Field Service Business Post-COVID

Oct 18, 2021 • FeaturesBigChangefield serviceCovid-19Leadership and StrategyEMEA

BigChange shares with Field Service News how field service organisations can increase their profits in the post-pandemic world.

Think Ahead About the Future of Remote Service

Oct 18, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this final feature from a recent white paper published by IFS, we discuss the importance of thinking ahead about the role that technology can play in your business in the future.

HealthCheck of UK Businesses Running Field Service Teams

Oct 14, 2021 • FeaturesBigChangeCovid-19Leadership and StrategyEMEA

In the first feature of a series of excerpts from a recent white paper published by BigChange, we look at their first health check of UK businesses running field service teams.

Has the Pandemic Killed Servitization?

Oct 13, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year

Oct 11, 2021 • NewsBigChangefield serviceCovid-19Leadership and StrategyEMEA

Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and other trades making up the UK’s 1.3-million-business field-service sector have seen their workloads...

How Companies Can Align Remote and On-Site Service Delivery into Their Portfolio

Oct 11, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Overcome the Barriers to Remote Service Success

Oct 08, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this third feature from a series of excerpts from a recent white paper published by IFS, we look at how field service organisations can overcome the barriers to achieve remote service success.

The Difference between Customer Satisfaction, Customer Experience and Customer Success

Oct 08, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Servitization and Advanced Services

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

The Rapid Evolution of Digital Transformation

Oct 06, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

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