ARCHIVE FOR THE ‘covid-19’ CATEGORY

Technology Adoption Is Key for the Effectiveness of Service Delivery

Jul 27, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service...

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

Jul 23, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service...

The Evolution of Quality Service

Jul 21, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service...

In the Post-Pandemic World, Customer-Centric Service Is Critical

Jul 15, 2021 • FeaturesDigital TransformationAquantCovid-19customer experience

In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the importance of providing exceptional customer experience in the post-pandemic world.

Do You Have a Replacement Strategy for Customer Facing Employees?

Jul 14, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of hiring for attitude and training for skills.

3 Tips to Quickly Scale Your Appliance or Food Service Repair Business

Jul 12, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the help of easy-to-use AI tools.

How to Get the Pulse of the Customer Before the NPS Score

Jun 09, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In an age of Uberization, customer service expectations are higher than ever in our post- pandemic world. The answer to meeting those expectations lies within the rich data sets we have on each customer. However, the flow of information often...

The incredible truth of what is possible that we would never dared to have believed pre-pandemic

Jun 07, 2021 • FeaturesAugmented RealityDigital TransformationHelp LightningCovid-19

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

Embracing The Future, While Remaining Anchored to Excellence

May 20, 2021 • FeaturesSalesforceSoftware and AppsCovid-19Remote ServicesMichael Maoz

In many ways the world in which we operate has changed so radically that the work-flows of just two years ago may today seem antiquated and outdated for many of us in the field service sector. Yet at the same time when it comes to the...

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