ARCHIVE FOR THE ‘covid-19’ CATEGORY

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?

Jul 08, 2020 • Featuresfield awareFieldAwareCovid-19Service Innovation and Design

As our industry is desperately seeking avenues to return to normality, FieldAware’s COO Steve Mason brings to the table an interesting solution...

Covid-19: An Overwhelming Opportunity to Improve Service Delivery

Jul 03, 2020 • NewsresearchAPACCovid-19EMEAnorth america

Field Service News is in the middle of an in-depth global research project. As we reach the half way stage we share some of the initial findings including that cover three quarters of service companies see an opportunity to improve service...

IFS Study: IT Project Failures Result In 2-3 Year Recovery Period

Jul 03, 2020 • NewsDigital TransformationIFSCovid-19Market Research

Of decision-makers that experienced a digital transformation project failure, 25% experienced financial loss alongside a number of other damaging implications

Digitalisation + Customer-Centricity: 2 Pillars of the New Normal

Jul 02, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebel

In the final excerpt from season 5 episode 3 of the Field Service Podcast, Lukas Fahnroth of Koenig and Bauer and Michael Kuebel of Salesforce discuss why digital transformation and customer-centricity must form the foundations of the new normal...

What will recovery from Covid-19 look like? (Podcast Highlights)

Jun 30, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

One company that stood as something of a beacon for the many of us in the field service sector struggling in the face of the global lockdowns was Koenig and Bauer, whose agile mindset allowed them to adapt quickly to the situation. In this...

The Importance of Being Close to Your Customers at Times of Crisis

Jun 25, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

In this excerpt from the Field Service Podcast, Salesforce's Michael Keubel and Koenig and Bauer's Lukas Fahnroth discuss why the concept of customer-centricity was critical in being able to navigate the tricky waters of 2020.

What are the Right Technology Investments for the Service Next Normal?

Jun 23, 2020 • FeaturesDigital TransformationTechnologyCovid-19

IDC's Aly Pinder discusses what the next stage of field service could be and what technology can help ride the uncertainty.

Custom Field Service Software: Top 2020 Trends

Jun 23, 2020 • Software & AppsNewsDigital TransformationField Service Management SoftwareSynchroteamCovid-19

These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam

An Example of Excellence in the Face of Adversity (podcast highlights)

Jun 23, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Leadership and Strategymichael kuebelcustomer centricity

Koenig and Bauer were an organisation who showed excellent agility, innovation and leadership during the pandemic. Here, Lukas Fahnroth explains how the embedded culture within the organisation helped them pivot and adapt so quickly.

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