ARCHIVE FOR THE ‘covid-19’ CATEGORY

Artificial Intelligence to Optimize Resources

May 11, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In this third article of a series of excerpts from a recent e-book published by IFS, we look at how to use artificial intelligence to optimize resources and make predictive scheduling a reality.

4 Solutions For Effectively Building The New Service Workforce

May 06, 2021 • FeaturesDigital TransformationWorkforce ManagemnetAquantCovid-19Leadership and Strategy

In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for effectively building the new service workforce...

Break/Fix is Dead. You Must Predict and Prevent.

May 04, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In the second article of a series of excerpts from a recent e-book published by IFS, we discuss how IoT and machine learning make predictive maintenance a reality.

Service is the New Product

Apr 27, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In the first article of a series of excerpts from a recent e-book published by IFS, we look at ground-breaking service capabilities that enable you to maximize customer outcomes.

As We Exit COVID, Your Company’s Brand May Be Under Attack

Apr 20, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses many aspects that field service organisations should consider and evaluate as we start existing the pandemic...

The New Normal of Field Service: Evolution, Not Revolution

Apr 08, 2021 • Digital Transformationfield service managementCovid-19

Across 2020 we saw a massive change in the field service industry. Some of the very fundamentals of field service delivery will have changed in many ways, possibly forever. However, while we reached this point perhaps sooner than expected, in the...

Totalmobile Acquires Cognito iQ To Add Leading Analytics Capability To Existing Suite Of Field Service Management Solutions

Mar 25, 2021 • NewsCognito iQDigital Transformationfield service managementCovid-19EMEAtotalmobile

Largest acquisition to date will increase Annual Recurring Revenues and provide entry into the UK logistics market with customers including Hermes, Transport for London and Argos.

Research Debrief: What does service excellence look like when it comes to remote service delivery

Mar 15, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel, Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service...

Research Debrief: Is the biggest challenge with remote service a lack of skill-set on the customer side?

Mar 12, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

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