ARCHIVE FOR THE ‘covid-19’ CATEGORY

The Future Field Service Enterprise Depends on Getting Change Management Right

Mar 03, 2021 • FeaturesAly PinderIDCDigital TransformationTechnologyCovid-19

In this new article for Field Service News, IDC's Aly Pinder discusses why the future of field service enterprises depends on getting the change in management right.

Research Debrief: The increase of speed remote service delivers

Mar 03, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Reduced overheads are a benefit for service providers but is it what customers want

Mar 01, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Is a remote first approach to service delivery set to become the default in the new normal

Feb 26, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: The 'new normal' of field service has been coming for a long time. Now it is here

Feb 23, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

In this final excerpt,...

Make Decisions Based on Data, Not Opinions

Feb 19, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses how service leaders should make decisions based on data and research, rather than opinions...

Research Debrief: The exceptional impact of COVID19 on digital transformation in the field service sector

Feb 18, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here the three discuss...

Research Debrief: Are we on the cusp of an IoT based revolution in the field service sector?

Feb 16, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

In this excerpt, the...

Research Debrief: The foundations of connected field service are in place, are we ready to build upon them?

Feb 11, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here the group discuss...

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