ARCHIVE FOR THE ‘copperberg’ CATEGORY

An Opportunity to Learn From the Best - Your Peers

Mar 26, 2019 • FeaturesManagementcopperbergField Service EventsField Service SummitSpare PartsThosas Igou

Warwick University will once again become a central hub for field service professionals in the UK in April this year as the Field Service and Spare Parts Summits return. Field Service News will be there to participate in the deep level...

AR and AI could plug sector's workforce disparity, survey finds.

Mar 01, 2019 • FeaturesArtificial intelligenceAugmented RealitycopperbergWorkforceJim BastonSurveyVideo collaboration

Copperberg's annual field service survey report suggests visual technologies such as Virtual Reality (VR) and Augmented Reality (AR) could bridge the gap between experienced engineers and new sector entrants.

A revolution in customer focus with Thomas Radau from Titan

Dec 12, 2018 • FeaturesManagementAftermarketcopperbergCustomer ExperienceCustomaer SatisfactionCustomer FocusEngineering ServicesMark McCordThomas RadauTitan

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Parts Management: An evolving sector...

Nov 20, 2018 • FeaturesLogistics3D printingAftermarketArtificial intelligencecopperbergInventory ManagementParts Logisticsparts managementfield servicefield service technologyService ManagementSpare PartseCommerceParts PricingSpare Parts Conference

In an age of servitization and advanced services, spare parts management has become something of a difficult beast to fully grasp for many companies who are offer aftermarket services.

10 steps to servitization success

Sep 27, 2018 • FeaturesManagementAftermarketcopperbergfield servicefield service managementService ManagementServitizationCarl-Henrik SjölundOutcome-based serviceSECO TOOLSthrough life cycle service

Every year, the team at Copperberg AB, producers of the forthcoming Aftermarket Business Platform gather the brightest service leaders from the largest manufacturing companies and from all corners of Europe to dissect the ongoing service...

Industry Survey: Is Spare Parts Still the Service Division Cash Cow?

Sep 24, 2018 • LogisticsNewsAftermarketcopperbergfield serviceService LogisticsService ManagementSpare Parts

As a cash cow of the service division, how prepared is your spare parts business to embrace increasing pressure from customer expectations, changing trade agreements, and intra-connected new technologies?  How will these and more affect your...

How will outcome based contracts impact spare parts revenue?

Apr 09, 2018 • FeaturesLogisticscopperberglogisticsField Service SummitService Logisticsservice supply chainSpare PartsSpare Parts SummitThomas Igou

Ahead of the forthcoming inaugural Spare Parts Summit being held in Warwick, UK on April 12th, Field Service News Editor-in-Chief, Kris Oldland talks to Thomas Igou, Content Director, Copperberg about the impact the growing trend of servitization...

Succession Planning in Field Service: The Most Important Challenge Facing Field Service Organisations

Mar 19, 2018 • FeaturesManagementcopperbergPlanningPrudence KolongRecruitmentDevelopmentField Service ForumField Service Summit

Will self-service for customers be the answer to the dwindling number of available field service technicians? Prudence Kolong, Editorial Director, Copperberg, joins the ranks of Field Service News associate columnists and in her first feature...

#fsn20 - The 20 most influential people in field service: 2017 edition (page 1)

Mar 06, 2017 • FeaturesAston Centre for Servitization Research and PracticopperbergCranfield UniversityFSN20Future of FIeld ServiceJonathan MassoudMark BrewerMark HolleranWBRXplore TechnologiesBill PollockDr John Erkoyuncufield servicefield service europeField Service ForumField Service MedicalField Service SummitField Service USAIFSStrategies for GrowthSMsumair duttaThe Service CouncilThosas Igoutim baines

Who are the most influential people in the global field service sector that you need to pay attention to in 2017?

The Big Discussion: Fleet Management

Jul 05, 2016 • FeaturesFleet TechnologycopperbergEventsField Service Forumfleet managementGreenroad

At the inaugural Field Service Summit held in Oxford last month Field Service News and Greenroad co-hosted a series of five 30 minute roundtables on Fleet Management. With Chatham house rules in place to allow the participants to speak freely...

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