ARCHIVE FOR THE ‘copperberg’ CATEGORY

How to get your Service Technician Involved in your Success Strategy

Dec 12, 2019 • FeaturescopperbergmanagementStrategy

In a follow up piece to his last article for Field Service News, Copperberg's Rohit Agarwal asks how you can make the strategy personal to the workforce.

Still Blaming Murphy For Your Failed Service Transformation?

Nov 18, 2019 • FeaturesManagementcopperbergStrategy

Copperberg’s Rohit Agarwal suggests that it is time to get our strategies correct before looking for excuses when it comes to misfiring service delivery...

The Top Four Tech in Aftermarket

Oct 03, 2019 • FeaturesAftermarketArtificial intelligenceAugmented Realitycopperbergfuture of field serviceVirtual RealityeCommerceremote diagnostics

Copperberg’s Thomas Igou outlines the four key technologies that he believes are going to be shaping the future of the aftermarket in the coming years...

Time to Walk the Talk

Sep 12, 2019 • Featurescopperbergfuture of field serviceClickclick softwareField Service SummitUberizationUberization of field service

As the Uber blueprint disrupts the traditional service model, firms need to keep pace with the innovation or risk losing a customer-base who expect no less than exceptional. Click Software’s Ziv Barzilay, speaking to Mark Glover, explains why...

Crossing the Chasm: The Gap Between the Creation and the Adoption

Jul 15, 2019 • AIcopperbergData Analyticsfuture of field serviceField Service ForumIoT

Despite words like innovators and pioneers being regularly used to describe high profile companies, there is an argument that in business you never really want to be the first. Wang Computers released the Wang 3300 five years before the Apple 1....

Are you on Board the Customer Service Bandwagon?

May 29, 2019 • Featurescopperbergfuture of field serviceField Service SummitSpare PartsSpare Parts Summit

Rohit Agarwal, Editorial Director with Copperberg, shares his reflections on a series of discussion groups he recently co-chaired with Field Service News’ Editor-in-Chief Kris Oldland at the Field Service Summit, where over 120 senior field...

The Elephants In The Room

May 16, 2019 • Featurescopperbergfuture of field serviceSurvey

Copperberg’s Thomas Igou reflects on some of their most recent research that outlines how although most companies within the field service sector on a program of digitalisation to leverage emerging technologies to improve the efficiency of their...

Embracing Disruption

May 02, 2019 • copperbergSpare PartsSpare Parts SummitSpare Parts Conference

Now in its seventh year, content at The Spare Parts Business Platform continues to reflect the changing trends in what is for the service sector a strong source of revenue. But with disruptive technologies such as Aritificial Intelligence and...

An Opportunity to Learn From the Best - Your Peers

Mar 26, 2019 • FeaturesManagementcopperbergField Service EventsField Service SummitSpare PartsThosas Igou

Warwick University will once again become a central hub for field service professionals in the UK in April this year as the Field Service and Spare Parts Summits return. Field Service News will be there to participate in the deep level...

AR and AI could plug sector's workforce disparity, survey finds.

Mar 01, 2019 • FeaturesArtificial intelligenceAugmented RealitycopperbergWorkforceJim BastonSurveyVideo collaboration

Copperberg's annual field service survey report suggests visual technologies such as Virtual Reality (VR) and Augmented Reality (AR) could bridge the gap between experienced engineers and new sector entrants.
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