ARCHIVE FOR THE ‘contact-centre-software-and-apps’ CATEGORY

‘AUTOMATONS’, NOT AUTOMATION, ARE THE WORST THING ABOUT CONTACT CENTRES, STUDY FINDS

Jan 10, 2017 • NewsAutomationContact Centrecontact centresinisoftSoftware and Apps

Call centres staffed by operatives who are not able to make decisions rate considerably worse than call centres that can automate processes, research from [1] Inisoft reveals...

Frost & Sullivan lauds Teleopti's stellar customer engagement in the workforce management market

Jul 12, 2016 • Newscontact centreContact Centrecustomer engagementFrost and SullivanSoftware and AppsTeleopti

 

xMatters Announces Updated Intelligent Communications Solution

Apr 17, 2015 • NewsContact Centrecontact centresproduct updatexMAtterssoftware and apps

xMatters, inc., a provider of communication-enabled business processes, have recently announced a major new release of one of the industry’s most advanced communications systems for managing, deploying and rapidly resolving IT incidents.

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