ARCHIVE FOR THE ‘connected-customer’ CATEGORY

Customers Play a Role In their Own Satisfaction: Partnerships in Quality Field Service and Support.

Mar 19, 2019 • FeaturesAly PinderConnected CustomerCustomer ExpectationsIDCCustomer Focus

According to research from IDC 30% of manufacturers will soon provide personalized dashboards for customers by 2023 which could lead to a new era of customer satisfaction: customer collaboration. Aly Pinder explores the potential of this...

Connecting Consumers: Great field service is more than just better visibility

Apr 17, 2018 • FeaturesArtificial intelligenceConnected CustomerMobileOPtimizationIntegrated Contractor ManagementSamir GulatiservicepowerSoftware and Apps

Samir Gulati, Chief Marketing Officer with ServicePower joins the exclusive ranks of Field Service News associate columnists and in his first article explains why in a world of increasing customer demands field service delivery needs to be the...

Are you prepared for the Connected Customer?

Sep 04, 2017 • FeaturesAsteaConnected CustomerconnectivityFuture of FIeld ServiceEmily Hackman

Emily Hackman, Global Director of Marketing, Astea, looks at how the modern phenomenon of the connected customer is driving heightened service expectations that field service companies must meet...

White Paper Overview: Preparing for the Connected Customer

Jun 14, 2017 • FeaturesAsteaConnected CustomerFuture of FIeld ServiceresourcesWhite PaperWhite Papers & eBooks

Resource Type: White Paper Published by:  Astea Title: Preparing for the Connected Customer

Infographic: Are you prepared for the Connected Customer

Jun 06, 2017 • FeaturesAsteaConnected Customerinfographicsinfographic

Today's connected customer is more empowered than ever before. This brings about it's challenges and also its own opportunities. Are you ready to embrace these? Are you prepared for the connected customer?

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