UK SMEs Increase Spend on Telecoms to Keep Pace with New Tech

Sep 11, 2019 • ManagementNewscommunicationscloudIoTSMEsbroadband

Report suggests spend largely driven by new emerging digital services such as cloud, the Internet of Things and the roll-out of 5G.

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Satisfaction and Expectations

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

Extreme field service: Life at Sea vs. Life in Space

Jul 13, 2016 • FeaturescommunicationsconnectivitySpace communicationstechnologyTechnology

With a strong Wi-Fi signal and your trusty smartphone, it’s easy to stay connected on land,  but how do communications  change when you’re in the middle of the ocean or orbiting in space?

Moving towards end-to-end field service management with web chat

Jan 20, 2014 • FeaturesManagementcommunicationsmplsystemswebchat

For field service organisations looking to augment their end-to-end service management offering, there’s a range of innovative technologies that can make a real difference. We’ve already seen technologies such as cloud, mobile, social media and...


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