ARCHIVE FOR THE ‘cognito-iq’ CATEGORY

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

Where Technology Can Help Field Service Companies Overcome Their Key Challenges

Jan 30, 2019 • FeaturesCognito iQFuture of FIeld ServiceDave Webb

Dave Webb, COO, Cognito reflects on what he thinks are the key challenges that field service companies are facing in today's business landscape and outlines how and where he believes technology can play a role in overcoming them. 

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A guide to flawless field service - Employee Engagement

May 25, 2018 • FeaturesManagementCognito iQLaurent Othacéhéwhite papersEmployee EngagementEngage for Successfield serviceservice excellenceService Management

Laurent Othacehe, CEO, Cognito iQ looks at why employee engagement is a critical pillar for achieving field service excellence and offers some crucial advice for field service companies seeking to how best to ensure they are getting the most out...

Resource Overview: Your Guide to Flawless Field Service - Perfecting Productivity

Nov 29, 2017 • FeaturesCognitoCognito iQcustomer satisfactionProductivityresourcesWhite PaperWhite Papers & eBooksEmployee EngagementSoftware and Apps

Resource Type: Written Guide Published by:  Cognito iQ Title: Your Guide to Flawless Field Service - Perfecting Productivity

Case Study: Transforming service with the latest field service technology

Jun 14, 2016 • FeaturesSoftware & AppsCognito iQKonica MInoltaCase Studiescase studySoftware and Apps

Rebecca Barnett, VP Marketing Cognito iQ guides us through how they worked with Konica Minolta to improve far more than just service standards...

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