ARCHIVE FOR THE ‘cloud-computing’ CATEGORY

Is Data the Fundamental Building Block of 21st Century Field Service Management?

Jun 14, 2019 • FeaturesAugmented RealityCognito iQData AnalysticsFuture of FIeld ServiceGDPRMobile TechnologyVideowearablesCloud computingIoTDavid Bochenski

The world of field service and the world of technology have been intertwined for a long time now. In today's world of IoT, Artificial Intelligence and machine learning it could be put forwards that Data is not the fundamental building block of...

Why Cloud Computing Has Been The Greatest Driver Of Service Excellence Ever...

Nov 09, 2018 • FeaturesManagementCloud computingfield servicefield service managementfield service technologySaaSService DeliveryService ManagementSoftware as a ServiceSmall to Medium EnterprisesSMBAsolviManaging the Mobile Workforce

The advent of Cloud computing has had a profound effect on field service management.

Q&A: Is field service finally moving to the cloud? Ft. Paul Whitelam, ClickSoftware

Feb 14, 2017 • videoPaul WhitelamClickSoftwareCloud computingfield serviceSoftware and Apps

Paul Whitelam, VP Product Marketing, ClickSoftware answers questions put to him by the audience of a Field Service News webinar on Cloud computing and it's role in field service management.

The next frontier for Field Service Management – Part Three

Jun 20, 2016 • FeaturesFuture of FIeld Servicefuture of field serviceClickSoftwareCloud computingdata privacy

Powerful, flexible and scalable cloud computing technology is opening up multiple new opportunities for businesses to improve customer service, develop better ways for customers to -serve themselves and introduce new technologies more quickly and...

The next frontier for Field Service Management – Part Two

Jun 08, 2016 • FeaturesFuture of FIeld Servicefuture of field serviceClickSoftwareCloud computing

Field service management is a key part of the customer experience. Meeting the engineers or technicians despatched to their house is often the end-user’s first and only human engagement with the company. Cloud and mobility technology is helping...

Cloud storage charges under review

Dec 01, 2015 • NewsCloud computingCloud storage servicesCMASoftware and Apps

The UK’s Competition and Markets Authority (CMA) has announced a review of compliance with consumer law in the cloud storage  services sector. While the review is focused solely on establishing compliance with consumer law, it is being driven...

What technology will drive field service evolution the furthest? Part One

Oct 13, 2015 • FeaturesFuture of field servciceFuture of FIeld ServiceGartner Hype Cyclebig dataCloud computingGoogle GlassIoTservicemax

Field Service has long been an industry open to embracing the latest innovations, but what technology will have the greatest impact in the long term on field service operations? In Part One of this two-part review, FSN's Editor-in-Chief Kris...

Telematics Reborn? Part Two

Aug 28, 2015 • FeaturesFleet Technologyconnected vehicleplatform-as-a-serviceCloud computingSoftware and AppstelematicsTomTom Telematics

The emergence of TomTom Telematics as a true platform-as-a-service provider is big news for field service companies.  In Part Two of our report from the company's Developers Conference, we ask whether it means evolution or revolution for the...


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