ARCHIVE FOR THE ‘clicksoftware’ CATEGORY

Plan for Tomorrow, Fix Today

Sep 04, 2019 • FeaturesSoftware & AppsFuture Technologyclick softwareClickSoftwaredynamic schedulingCapacity Management

Aligning capacity planning with dynamic work order scheduling is the key to planning for tomorrow not just getting through today unscathed argues Click’s Paul Whitelam. Kris Oldland reports...

REACTION: Salesforce's Acqisition of Click

Aug 19, 2019 • NewsMergers and AcquisitionsClickSoftwareSalesforce

SFGSM's Bill Pollock gives an analyst response to Salesforce's $1/35bn purchase of Click Software.

Salesforce to Acquire ClickSoftware

Aug 08, 2019 • Software & AppsNewsMergers and AcquisitionsNews Software and AppsClickSoftwareSalesforce

Cloud-based software firm will purchase Israeli tech outfit to boost service offering.

Why Healthcare Providers Need to Know About Schedule Optimization

Apr 08, 2019 • FeaturesManagementPaul WhitelamClickSoftwarehealthcarescheduling

Paul Whitelam, ClickSoftware takes a deep dive into the healthcare sector, putting forward the case that it is high time healthcare providers embrace schedule optimisation to help cost-effectively improve operations and ensure patient care does...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsCustomer Effect ScoreCustomer Servicemobile workforce managementNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic Updates

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • Featuresmobile workforce managementPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service technologyService ManagementSoftware and AppsField Technologies

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive...

Strategic partnerships and customer wins drive growth; real-time intelligence drives value

Oct 05, 2018 • ManagementNewsmobile workforce managementClickSoftwarefield servicefield service managementgartnerService ManagementClick Field Service EdgeMark Cattini

ClickSoftware, the leading provider of field service management software, has announced a number of new customer wins and updates from the second quarter of 2018.

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServicePaul Whitelamzero-touch serviceChatbotsClickSoftwarefield servicefield service managementService Management

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

Three Change Management Projects Field Service Leaders Must Get Right

May 08, 2018 • FeaturesManagementAccentureAIArtificial intelligenceData AnalysticsKISS PrincipalMachine LearningMIllennialsClickSoftwareDevelopment Dimensions Internationalfield servicefield service managementInternet of ThingsIoTService TrainingTalent ManagementUberization of Service

Barrett Coakley, Product Marketing Manager, ClickSoftware offers some crucial advice in the complex and crucial area of change management...

Are You Ready to Meet Customer Expectations in 2018?

Mar 01, 2018 • FeaturesCustomer ExpactationsFuture of FIeld ServiceMachine LearningOn DemandPaul WhitelamClickSoftwareUser ExperienceUX

Paul Whitelam, Group Vice President of Product Marketing, ClickSoftware takes a look forward to see what the key customer expectations challenges are set to be across the coming year...

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