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9 Field Service Practices to Retire by 2020

Dec 18, 2018 • appointment bookingCHange ManagementClickSoftwareCustomer Effect ScoreCustomer ServiceFeaturesfield servicefield service managementfield service softwarefield service technologyLive Traffic UpdatesManagementmobile workforce managementNPSPaul WhitelamService ManagementSoftware & Apps

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • CHange ManagementClickSoftwareFeaturesfield servicefield service managementfield service technologyField Technologiesmobile workforce managementPaul WhitelamService ManagementSoftware and Apps

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive...

Strategic partnerships and customer wins drive growth; real-time intelligence drives value

Oct 05, 2018 • Click Field Service EdgeClickSoftwarefield servicefield service managementgartnerManagementMark Cattinimobile workforce managementNewsService Management

ClickSoftware, the leading provider of field service management software, has announced a number of new customer wins and updates from the second quarter of 2018.

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • AIArtificial intelligenceChatbotsClickSoftwareFeaturesfield servicefield service managementFuture of FIeld ServicePaul WhitelamService Managementzero-touch service

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

Three Change Management Projects Field Service Leaders Must Get Right

May 08, 2018 • AccentureAIArtificial intelligenceClickSoftwareData AnalysticsDevelopment Dimensions InternationalFeaturesfield servicefield service managementInternet of ThingsIoTKISS PrincipalMachine LearningManagementMIllennialsService TrainingTalent ManagementUberization of Service

Barrett Coakley, Product Marketing Manager, ClickSoftware offers some crucial advice in the complex and crucial area of change management...

Are You Ready to Meet Customer Expectations in 2018?

Mar 01, 2018 • ClickSoftwareCustomer ExpactationsFeaturesFuture of FIeld ServiceMachine LearningOn DemandPaul WhitelamUser ExperienceUX

Paul Whitelam, Group Vice President of Product Marketing, ClickSoftware takes a look forward to see what the key customer expectations challenges are set to be across the coming year...

What is Service Chain Optimisation?

Jan 19, 2018 • ClickSoftwareFeaturesLogisticslogisticsPaul Whitelamsupply chain

Paul Whitelam, VP of Product Marketing, ClickSoftware explains why service chain optimisation needn’t be as daunting as we might expect...

FSN Think Tank Sessions: The importance of the field service engineer (part two)

Dec 05, 2017 • ClickSoftwareDarren ThomasFeaturesJCBKeith WilkinsonManagementRobin BryantSchlumbergerScot JCBthysenkruppVasu GuruswamyWatersWaters CorporationWilhelm Nehring

In September this year Field Service News and ClickSoftware teamed up to launch the FSN Think Tank Sessions. The idea was simple to bring together a selection of senior field service professionals from different industries and and different...

FSN Think Tank Sessions: The importance of the field service engineer (part one)

Nov 21, 2017 • AstroClickSoftwareDarren ThomasFeaturesFSN ThinkTankKeith WilkinsonManagementSteve SmithWaters Inc

In September this year Field Service News and ClickSoftware teamed up to launch the FSN Think Tank Sessions. The idea was simple to bring together a selection of senior field service professionals from different industries and and different...

The Future of Field Service: Internet of Things

Nov 09, 2017 • ClickSoftwareFeaturesFuture of FIeld Servicefuture of field serviceInternet of ThingsPaul Whitelam

Paul Whitelam at ClickSoftware, explains why the future if field service will be heavily based on the Internet of Things.

 

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