Time to Walk the Talk

Sep 12, 2019 • Featurescopperbergfuture of field serviceClickclick softwareField Service SummitUberizationUberization of field service

As the Uber blueprint disrupts the traditional service model, firms need to keep pace with the innovation or risk losing a customer-base who expect no less than exceptional. Click Software’s Ziv Barzilay, speaking to Mark Glover, explains why...

Plan for Tomorrow, Fix Today

Sep 04, 2019 • FeaturesSoftware & AppsFuture Technologyclick softwareClickSoftwaredynamic schedulingCapacity Management

Aligning capacity planning with dynamic work order scheduling is the key to planning for tomorrow not just getting through today unscathed argues Click’s Paul Whitelam. Kris Oldland reports...

Will AI Remove The Human Touch?

Mar 13, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceGig EconomyKPIsclick softwareEmployee SatisfactionCustomer Satisfaction and Expectations

Click Software’s Hilla Karni sat down with Field Service News’ Deputy Editor Mark Glover at Field Service Europe 2018 in Amsterdam, sharing thoughts on Augmented Reality, the gig economy and the importance of employee wellbeing.

Cloud v On-premise: Part One

Jul 31, 2015 • FeaturesOn-premiseclick softwarecloudExel Computer Systemsfield service managementSaaSservicemaxSoftware and AppsSolavistaAsolvi

What should businesses consider when deciding whether an On-Premise or a Cloud solution is the best fit for their business?  In this two-part series, Sharon Clancy gets some advice from the experts.  First up, we explore the attractions of the...

Case Study – Anglian Water

Feb 19, 2015 • FeaturesManagementAnglian Waterleadent solutionsCase Studiesclick softwareutilities

Anglian Water is the largest water and waste water company in England and Wales by geographic area, operating 1,257 water and waste water treatment works, with over 112,000km of pipework across 27,500km.  Anglian Water services more than 6...

IoT: Indispensable over time

Dec 07, 2014 • Featuresfuture of field serviceclick softwareGil BouhnickInternet of ThingsIoT

The Internet of Things is rapidly gaining momentum and is moving from hyperbole to reality. Gil Bouhnick, VP of Mobility at ClickSoftware looks at why IoT will become indispensable in the world of field service... perhaps sooner than we may...

What can the new iPhone and Apple Watch do for field service?

Sep 11, 2014 • FeaturesHardwareAppleiPhoneclick softwareGill BouhnickhardwareiWatch

Whilst there were not that many surprises emanating from Cupertino with the latest Apple announcement (a 5inch iPhone had already be confirmed by leaks from a manufacturing base in China, whilst the fact that Apple have been working on a wearable...

Field Service Gamification: Work hard together, play harder together

May 06, 2014 • FeaturesManagementGamificationmanagementclick softwareGil Bouhnick

Click Software's Gil Bouhnick, Vice President of Mobility looks at how how companies can use gamification in their organisations to improve efficiency....

Carglass chooses ClickSoftware scheduling system to ensure customer service first

Dec 09, 2013 • Newsmobile service optimisationcarglassclick softwarescheduling softwareSoftware and Apps

By implementing an advanced scheduling system and mobility technology from ClickSoftware, Carglass improves customer service and speed of on-location repairs and replacements

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