ARCHIVE FOR THE ‘chris-raddats’ CATEGORY

Are field service companies at risk of undervaluing social media as a tool within our industry?

Sep 21, 2021 • FeaturesDigital TransformationservicemaxSocial MediaThe View from AcademiaChris RaddatsSeverina CartwrightKatharina Streater

Is social media being woefully underused in our industry, or is it a saturated mass communication tool that lacks the nuance required for effective customer interactions that drive service excellence amongst field service companies? Kris Oldland,...

Digitalisation and Rethinking Field Service Delivery

Jul 02, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Distilling the Learning of Servitization from Recent Academic Studies

Jun 28, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Echoes Across Servitization and Digitalisation

Jun 25, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Conflict and Resolution Around Data Ownership

Jun 21, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

The Close Relationship Between Servitization and Digitalisation

Jun 18, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Why Digitalisation Further Emphasises the Importance of Outside-In Thinking

Jun 14, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Just How Big is Big Data for Field Service Operations

Jun 11, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

The Need For More Robust Definitions Around Servitization

Jun 09, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

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