ARCHIVE FOR THE ‘change-management’ CATEGORY

PODCAST: The Next Generation with Cheryl-Anne Sanderson

Mar 20, 2020 • Featuresfuture of field servicemanagementCHange ManagementThe Field Service PodcastNetworking


A Field Service News' favourite, Cheryl-Anne Sanderson, joins Mark Glover for our latest podcast bringing ideas around networking, perception and nurturing young talent. 

Initiating Change Management: A Tale of Process, Culture and People

Mar 16, 2020 • FeaturesmanagementCHange ManagementRohit Agarwal

PODCAST: Building your own Social Environment for Success with Jan van Veen.

Mar 13, 2020 • Featuresfuture of field serviceJan Van VeenmanagementmoreMomentumCHange ManagementThe Field Service PodcastNetworking


Regular Field Service News' contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high performance, innovation and change.

How to Make Change work: start with PPTX

Sep 19, 2019 • FeaturesManagementMartin SummerhayesCHange Management

In an industry that moves as rapidly as field service often does, it is important to have a firm grasp on the nuanced skill of change management. However, getting to the heart of what makes change work lies in an all too familiar acronym writes...

How Service Leaders are Adapting to the Changing World of Field Service

Apr 01, 2019 • FeaturesAsteaKPIsmanagementCHange ManagementCustomer Satisfaction and Expectations

The field service sector is heading into the final stages of a transition from an operationally focussed, cost-based discipline to a service-centric, revenue generating one and it is a change we must embrace writes John Hunt from Astea.

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic UpdatesCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • FeaturesPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service technologyService ManagementSoftware and AppsField TechnologiesManaging the Mobile Workforce

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive...

Momentum Case Study: Why Volvo Penta’s Russian Dealerships Chose Service Collaboration Over Competition

Feb 21, 2018 • FeaturesManagementContinuous ImprovementJan Van VeenmanagementVolvo PentaCHange ManagementVase Study

Jan van Veen, Managing Director, moreMomentum interviews Seva Gavrilov, Market Unit Director, Russian of Volvo Penta

Empowering Employees to Take Ownership of Innovation and Change

Feb 17, 2018 • FeaturesManagementJan Van VeenmanagementmoreMomentumMotivationBusiness ImprovementCHange ManagementService Innovation and Design

Jan Van Veen, Managing Director, moreMomentum, continues his exclusive series for Field Service News exploring the ‘4 Winning Habits of Long-Lasting Achievers in Service’ and looks at the importance of the third winning habit: Decision-making.

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