ARCHIVE FOR THE ‘centrex’ CATEGORY

A smart approach to service supply chains (part two)

Feb 16, 2014 • FeaturesLogisticscentrexFellowesservice supply chain

In the first part of this feature we looked at why a successful customer interaction strategy should be at the heart of every field service organisation as well as why companies shouldn’t be afraid of failure.

A smart approach to service supply chains (part one)

Feb 03, 2014 • FeaturesLogisticslogisticsoutsourcingcentrexservice supply chainUncategorized

No matter which industry you are involved in, it is almost certain that at the very forefront of your business strategy is the goal to guarantee the very best levels of customer satisfaction.

Can business intelligence change the fragmented service management supply chain? (Part Two)

Jan 21, 2014 • FeaturesManagementmanagementbig databusiness intelligencecentrexcentrex servicesglyn doddService Management

In the first part of this two part feature Glyn Dodd, Managing director of Centrex Services discussed how with the current economic business pressure, reducing costs in the service management supply chain without compromising customer...

Can business intelligence change the fragmented service management supply chain? (Part One)

Jan 06, 2014 • FeaturesManagementmanagementbusiness intelligencecentrex

With the current economic business pressure, reducing costs in the service management supply chain without compromising customer satisfaction is a challenge which must be faced head on. Glyn Dodd, Managing Director of Centrex Services explains...

The power of the field service engineer... (if he's allowed to think for himself)

Dec 03, 2013 • FeaturesManagementcentrexfield service engineersstaff development

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within the company. However, the need to reduce overheads is a driver impacting organisations. Reducing the cost of...

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