Turning Field Service into a Strategic Lever

Mar 10, 2020 • FeaturesbyboxSoftware and Apps

In today’s digital economy, every company is now a service company. The winners are companies that meet customer’s ever-growing expectations; the losers leave openings for competitors to exploit. In this fight, field services have become a...

PODCAST: Last mile headaches and Sustainability

Mar 06, 2020 • FeaturesbyboxSustainabilityThe Field Service PodcastLast MileParts Pricing and Logistics


Kris Oldland returns to the host's seat for this episode of the Field Service podcast where the talk is focused on the headaches of last mile service delivery...

The News Spotlight: February 2020

Feb 04, 2020 • FeaturesAsteafuture of field serviceNokiaWEBFLEETbyboxIFS

The Field Service News editorial team offer analysis on the stories circling in the service sector...

Technological Innovation in the Supply Chain: Past, Present and Future.

Jan 16, 2020 • Software & AppsNewsbyboxLast Mile

Field Service News spoke to Bybox's New CTO Arun Prabhu and asked him what the technological future holds for the service sector.

Embracing the digital age, or not?

Nov 21, 2019 • byboxFive Elms Capitafleetfleet managementLast MileSmart Lockers

Richard Agostinelli, CEO of ByBox outlines why embracing the digital shift will provide multiple benefits for field service organisations...

Last Mile: The 101

Oct 24, 2019 • FeaturesmanagementbyboxInner City CongestionLast MileRichard AgostinelliParts Pricing and Logistics

The topic of last mile service delivery can be a complex nut to crack. However, one company who has been at the vanguard of doing so for more than 20 years is ByBox. The company provides overnight delivery of spares to a network of smart lockers,...

What Makes a Smart Locker “Smart”?

Aug 30, 2019 • FeaturesbyboxSmart ServicesParts Pricing and Logistics

In today’s connected world everything from phones to fridges have become smart. In service logistics we are now seeing the smart locker coming to prominence. But how exactly do they work and what benefits do they bring to field service? Claudine...

How local stores need support in the wake of high street bank closures

Jul 30, 2019 • FeaturesManagementRetailbyboxCashless SocietyClaudine Mosserifield servicefield service managementService ManagementUK

Retail in the UK is changing rapidly and it is placing ever greater importance on same-day-fix requirements of solution providers writes Claudine Mosseri, General Manager, Field Services, ByBox explains...

The Engineering Skills Shortage: Why Are Engineers Being Used To Shop Rather Than Fix?

Jun 28, 2019 • FeaturesbyboxParts Pricing and Logistics

Claudine Mosseri, General Manager, ByBox reflects on research that they have recently conducted that shows that in the face of an engineering skills shortage, efficiency in the field service sector is more important than ever...

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