ARCHIVE FOR THE ‘bill-pollock’ CATEGORY

IFS Adds Astea to its World

Nov 06, 2019 • FeaturesAsteafuture of field serviceMergers and AcquisitionsBill PollockIFSStrategies for GrowthSM

Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.

Salesforce Goes All in on ClickSoftware

Oct 28, 2019 • FeaturesSoftware & AppsMergers and AcquisitionsBill PollockClickSoftwareField Service LightningSalesforceSalesforce Service Cloud

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...

SFG Launch Servitization Benchmark Survey

Aug 01, 2019 • Newsfuture of field serviceBill PollockStrategies for GrowthSMSurvey

Sector insight required for Strategies For Growth℠'s 2019 Servitization Journey Benchmark Survey.   

Measuring and Improving Your Own Customer Service Performance

Jul 22, 2019 • FeaturesManagementCustomer ServiceBill PollockStrategies for GrowthSM

To paraphrase Peter Drucker, we cannot manage what we do not measure and of course we cannot improve what we cannot manage. So it is handy to have such a highly regarded industry analyst as Bill Pollock, President of Strategies for GrowthSM, on...

Does Your FSM Initiative Require a “Mid-Course Correction”?

Jun 13, 2019 • FeaturesManagementFSMBill PollockStrategies for GrowthSM

Momentum is the missing ingredient that so many field service organisations overlook when planning for success writes Bill Pollock...

The Enemy of Excellence is Good Enough

May 22, 2019 • FeaturesFuture of field servciceBill PollockStrategies for GrowthSM

In an exclusive interview with Field Service News, Bill Pollock reflects on the key findings around Customer Satisfaction from the latest Strategies for GrowthSM benchmarking study and reveals that there is plenty of room for improvement...

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 4.

Mar 20, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockCloud servicesFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

Concluding our series our experts, Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify potential areas of concern for service companies to look out for in 2019.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 3.

Mar 11, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the third of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify key areas of focus for field service managers in 2019.

Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyCustomer FocusService Management Solutions

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 2.

Mar 04, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the second of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, tackle the area of IoT and its role in field service.

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