ARCHIVE FOR THE ‘bill-pollock’ CATEGORY

Key Things to Look for in a Security Services Management Solution

Dec 20, 2018 • Bill PollockFeaturesfield servicefield service managementfield service softwareSecurityService ManagementservicepowerSoftware and AppsStrategies for GrowthSM

As part of an excellent analysts paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here we take a look at an excerpt from that paper...

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • Bill PollockCustomer Experiencecustomer satisfactionCustomer ServiceFeaturesfield servicefield service managementfield service technologyManagementmobile workforce managementStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

Research Analyst Firm, Strategies For Growth℠, Invites All Warranty Management Professionals to Take Its Fifth Annual WCM Tracking Survey!

Dec 03, 2018 • Bill Pollockfield servicefield service managementManagementNewsresearchStrategies for GrowthWarranty Management

Research analyst and consulting firm, Strategies For GrowthSM (SFG℠) has launched its fifth annual Warranty Chain Management (WCM) Benchmark Survey Update, and invites all Warranty Management professionals to participate. The 2019 WCM Survey will...

How to Make Your Field Service Management Solution Rock! (With a Little Help from My Friends in the Rock & Roll Hall of Fame)

Aug 13, 2018 • Bill PollockFeaturesfield servicefield service managementManagementmobile workforce managementPollockOnServiceService ManagementStrategies for GrowthSM

We've all know it for a long time, field service management is a rocking sector. Now Bill Pollock provides us with the evidence - rock on...

Why a Best-of-Breed FSM Solution May Be a Better Choice than ERP for Your Organisation...

Jul 03, 2018 • Best of breedBill PollockERPERP AlternativesFeaturesfield service managementFSMService ManagementSoftware and Apps

Bill Pollock, President & Principal Consulting Analyst at Strategies For GrowthSM, takes a look at the biggest two tools being used for field service management and explore the merits of each...

Is Your Organisation Drowning in a Data Lake? Or Is There Not Enough Data to Drink?

May 03, 2018 • Bill PollockData AnalyticsFeaturesfield servicefield service managementFuture of FIeld ServiceIoT

Data collation has become perhaps one of the most important factors in delivering the levels of standards that today’s empowered customers demand. However, many companies are now finding themselves struggling to turn the vast amounts of data...

The Future of Field Service Management Will Rely on Connected Field Service

Apr 18, 2018 • Bill PollockConnected Field ServiceData AnalyticsFeaturesFuture of FIeld ServiceInternet of ThingsIoT

Bill Pollock, President of Strategies for Growth explains why the future of the field service sector is going to be fully dependent on the emerging technologies that are driving ever greater connectivity...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 3)

Mar 27, 2018 • Artificial intelligenceAugmented RealityBill PollockBlockchainDeep LearningFeaturesJan Van VeenMachine LearningManagementMichael BlumbergReactive MaintenanceSLA ManagementSpare Parts Authentication

Field Service News' Big Discussion has a simple premise - we take one key topic, bring together three leading experts on that topic and then put three core questions to them to help us better understand its potential impact on the field service...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 2)

Mar 20, 2018 • Augmented RealityBill PollockBlumberg AssociatescloudCommoditizationData Drivendigitalisationfield service managementFSMfuture of field serviceJan Van VeenMachine LearningmanufacturingMerged RealityMichael BlumbergMonetizing ServicemoreMomentumServitizationStrategies for GrowthUncategorized

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR?

Mar 07, 2018 • Bill PollockBlumberg AssociatesFeaturesFuture of FIeld Servicefuture of field serviceJan Van VeenMichael BlumbermoreMomentumStrategies for Growth

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

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