Yesterday, Today, Tomorrow

Oct 09, 2020 • FeaturesBill PollockLeadership and Strategy

The differences betweeen Yesterday, Today and Tommorrow as they relate to the services industry are just as disparate now as they were back in 1965, however they’ve been amplified due to the literal ‘life and death’ nature of the COVID19...

Augmenting the First-Hand Knowledge of the Territories Your Field Technicians Support through Advanced Route Management Technologies

Sep 27, 2020 • FeaturesBill PollockRoute PlanningManaging the Mobile Workforce

Bill Pollock, President Strategies for GrowthSM outlines the importance of advanced route management for field service engineers and sks is this the responsibility of the engineer, the company or both?

SFG℠ Launch Annual Field Service Management Tracking Survey

Mar 06, 2020 • future of field serviceBill PollockStrategies for GrowthSMSFG


Annual survey requires input from industry.

Freelance Freedom

Jan 29, 2020 • FeaturesmanagementBill PollockRegulationFreelancing

You need to augment your field force with freelancers, but you're concerned about local regulatory compliance – Don’t be! Read this first, says Bill Pollock.

Making the Case for Moving to Remote Expertise Service Delivery

Jan 27, 2020 • Featuresremote serviceBill PollockStrategies for GrowthSMSurvey

Bill Pollock extrapolates some of the key findings from a survey focused on remote expertise. 

Podcast: Pollock on 2020

Jan 24, 2020 • Featuresfuture of field servicemanagementBill PollockThe Field Service Podcast

Analyst Bill Pollock says 2020 could be a big one for the service sector. 

SFG℠ Launch Remote Expertise Benchmark Survey

Dec 17, 2019 • Newsfuture of field serviceremote serviceBill PollockStrategies for GrowthSMSurvey

Participants required for Inaugural benchmark survey. 

Reaping the Benefits from “Connected” Field Technicians

Dec 03, 2019 • Featuresfuture of field serviceBill Pollock

The Internet of Things (IoT) has made “things” important again! However, these “things” are only important in the context of how they ultimately connect with “people”! Bill Pollock explains more...

IFS Adds Astea to its World

Nov 06, 2019 • FeaturesAsteafuture of field serviceMergers and AcquisitionsBill PollockIFSStrategies for GrowthSM

Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.

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