ARCHIVE FOR THE ‘bigchange’ CATEGORY

State of the Field Service Sector

Nov 15, 2021 • NewsBigChangeLeadership and StrategyEMEAfield service industryField Service Expo

During our Field Service Expo, which took place in Birmingham on 27th and 28th of October, BigChange held a presentation discussing the findings of a major research project that the company has conducted about the state of UK's field service...

Customer Service 2.0

Nov 04, 2021 • FeaturesWhite PaperBigChangeCovid-19Leadership and StrategyEMEAcustomer experienceCustomer Service

In this final feature from a recent white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage.

Complete Shutter Doors Boost Productivity by 20% with BigChange Tech

Nov 03, 2021 • NewsBigChangeDigital Transformationfield service managementService CRMEMEACOMPLETE SHUTTER SERVICES

Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 per cent since implementing field service management software from BigChange.

5 Enemies of Growth - What is Hitting Field Service Firms Hard?

Oct 28, 2021 • FeaturesBigChangeCovid-19Leadership and StrategyEMEA

In this third feature of a series of excerpts from a recent white paper published by BigChange, we analyse the key issues that hit field service businesses in the past 12 months.

Bouncing Back:Demand Surged as UK Lockdown Eased

Oct 21, 2021 • FeaturesBigChangeCovid-19Leadership and StrategyEMEA

In this second feature of a series of excerpts from a recent white paper published by BigChange, we have a look at what happened in the field service sector after Covid measures began easing in the UK.

Three Ways to Increase Profits for Your Field Service Business Post-COVID

Oct 18, 2021 • FeaturesBigChangefield serviceCovid-19Leadership and StrategyEMEA

BigChange shares with Field Service News how field service organisations can increase their profits in the post-pandemic world.

HealthCheck of UK Businesses Running Field Service Teams

Oct 14, 2021 • FeaturesBigChangeCovid-19Leadership and StrategyEMEA

In the first feature of a series of excerpts from a recent white paper published by BigChange, we look at their first health check of UK businesses running field service teams.

Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year

Oct 11, 2021 • NewsBigChangefield serviceCovid-19Leadership and StrategyEMEA

Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and other trades making up the UK’s 1.3-million-business field-service sector have seen their workloads...

Thetford International Deploy BigChange

May 31, 2019 • NewsBigChangecloudSoftware and AppsWaste Management

UK-based Thetford International has deployed a mobile service management system equipping field service engineers with tablets connected in real-time to central management systems.
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