ARCHIVE FOR THE ‘big-data’ CATEGORY

The Importance of Artificial Intelligence in the Telecom Industry

Aug 07, 2018 • AIArtificial intelligencebig dataCustomer Experiencedata sciencefield servicefield service managementFuture of FIeld ServiceMachine LearningMcKinseyNewsService ManagementTelco

If there is one industry that should be leveraging data in every way possible, it’s telecommunications. The telecommunications industry services billions of people each day, generating massive amounts of data. Though not many telecom companies...

Driving Field Service Productivity with a Perfect Storm of Innovative Technology

Jun 01, 2018 • big datacloudCoresystemsFeaturesfield servicefield service managementFuture of FIeld Servicefuture of field serviceIoTmanuel grenacherMobileService Management

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

Driving Field Service Productivity with a Perfect Storm of Innovative Technology

Jun 01, 2018 • big datacloudCoresystemsFeaturesfield servicefield service managementFuture of FIeld Servicefuture of field serviceIoTmanuel grenacherMobileService Management

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

Case Study: Creating A Revolution

May 22, 2018 • 4 winnng habitsAdvanced Servicesbig dataBusiness DisruptionChief Digital OfficerDigitalizationFeaturesfield serviceHackathonsJan Van VeenManagementmanagementMiningmore momentumOil and Gasservice innovationService ManagementVP of Service

In this latest of his Momentum Case Studies, Jan van Veen, co-founder of moreMomentum, interviews proven leaders across the globe who are successfully implementing the 4 Winning Habits to lead innovative, energised and engaged teams.

Measuring What Matters...

May 14, 2018 • big dataContinuous ImprovementCRMData AnalyticsERPFeaturesfield service analyticsfield service managementFieldAwareFSMoptimisationSoftware and Appsstatistical modellingSteve Wellens

Steve Wellen, CEO of FieldAware outlines the evolution of analytics and how field service organisations are reaping the benefits...

4 Make-You-Or-Break- You Trends Driving 2019 Service Objectives

Apr 25, 2018 • Artificial intelligenceAugmented Realitybig dataFeaturesField Service USAFuture of FIeld ServiceSara MuellerWBR

Sara Mueller, Field Service Portfolio Director, WBR looks at how the rapid evolution of service excellence is a double-edged sword of opportunity and challenges...

Next Service Community Event at Cambridge University on the 19th April

Feb 27, 2018 • Adil KabelAshley WellerAugmented Realitybig dataCambridge Service AllianceDr Mohamed ZakiEventsManagementNewsNick Frankself-serviceService CommunityTrusted AdvisorUK

UK based non-profit knowledge sharing group the Service Community which Field Service News is proud to partner with has recently announced one of the most diverse events they have organised in the last couple of years.

Big Data Coming to a Highway Near You in 2018, Says Microlise

Oct 10, 2017 • big dataFleet TechnologyMatthew HagueMIcroliseNews

Speaking at the IRTE Conference, telematics and technology company Microlise has said fleets will harness the power of Big Data in 2018 thanks to advanced data analysis techniques and growing demand for the capabilities they enable.

Real insight: Building a big data bridge to customer satisfaction

Jul 11, 2017 • big dataClaudine BianchiClickSoftwareFeaturesFuture of FIeld Service

We’re all in the service business now states ClickSoftware’s CMO, Claudine Bianchi before explaining how and why meaningful interpretation of data will be the key to defining a new level of customer trust...

Don’t give me more data, give me actionable data

Jul 12, 2016 • Aly Pinderbig databusiness intelligenceDataFeaturesManagement

Aberdeen’s Aly Pinder asks are we smarter than we were in the past, or do we just have better access to data?

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