ARCHIVE FOR THE ‘bba-consulting’ CATEGORY

The Self-Limiting Reality of Getting Technicians to “Sell”

Mar 24, 2020 • FeaturesManagementBBA ConsultingJim Bastonselling serviceLeadership and Strategy

Jim Baston, Principal Consultant at BBA Consulting asks if there really is a difference between selling to and serving out customers if the approach taken is both moral and methodical?

Will You Let the Sea of Technological Innovation Drown Out Your Personal Touch?

May 13, 2019 • FeaturesmanagementBBA ConsultingJim Baston

Our industry has seen a sea of change in recent years driven by technology. Wave upon wave of innovation has changed the very way in which we approach service delivery. In these fast changing times, maintaining a personal touch should be the rock...

Seven Questions to Evaluate your Proactive Service Effectiveness

Mar 28, 2019 • FeaturesManagementBBA ConsultingJim Bastonselling serviceService SalesStrategy

Jim Baston outlines some key considerations for companies looking to improve the service of their sales by fostering a proactive approach to selling service amongst their field service engineers.

Beyond Great Service: The Solution (Part 3)

Feb 14, 2018 • FeaturesManagementBBA Consultingbeyond great serviceJim BastonSales and ServiceService Sales

As Jim Baston continues the serialisation of his excellent service orientated book Beyond Great Service our protagonist Charlie begins outlining the solution to the sales and service equation to his team of service engineers...

#fsn20 – The 20 most influential people in field service: 2017 edition (page 2)

Mar 06, 2017 • aberdeenAly PinderFSN20Future of FIeld ServiceKevin JonesMArne MArtinMichael BlumberNexusNick Frankon-Demand EconomyPanasonicQuantum AnnealingBBA ConsultingBlumberg Advisory GroupDave YarnoldJim Bastonselling serviceservicemaxservicepowerSi2 partnersThe Service CouncilTouchbook20TOughbookParts Pricing and Logistics

Who are the most influential people in the global field service sector that you need to pay attention to in 2017?

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