ARCHIVE FOR THE ‘automation’ CATEGORY

Marketing Automation to Increase Omni-Channel Experience and Data ROI

Sep 16, 2019 • NewsAutomationDatafrost & sullivanMarketing Servicesreport

Marketing automation solutions market to reach $6.36 billion by 2025, finds Frost & Sullivan

National Grid selects Atos to power up digital services

Jun 24, 2019 • NewsArtificial intelligenceATOSAutomationdigital servicesSoftware and Appsutilities

Atos has signed a multi-year $150 million USD contract to deliver Digital Managed Workplace Services for National Grid’s core business, spanning the UK and northeastern United States.

MegaFon Improves the Efficiency and Quality of Field Operations with Comarch Field Service Management

Jun 03, 2019 • NewsAutomationComarchSoftware and Apps

MegaFon, one of the leading telecommunication suppliers in Russia, has deployed the Comarch Field Service Management system to minimize the cost of service downtime and significantly improve and automate service delivery processes involving the...

The installed base of connected building automation devices will reach 483 million units worldwide in 2022

Apr 22, 2019 • NewsAutomationfuture of field serviceBerg Insight

According to a new research report from IoT analyst firm Berg Insight, the installed base of sensors, actuators, modules, gateways and other connected devices deployed as part of IoT-based building automation in smart and connected commercial...

5 Steps to Get a Better Grip on your Field Service Process

Apr 16, 2019 • FeaturesAutomationMicrosoft Dynamics for Field Servicedynamic schedulingdynamic scheduling softwarefield servicefield service automationfield service managementService ManagementSoftware and Appssoftware and appsHSO

This article first published on the HSO blog offers five crucial steps that field service companies can take to get a better handle on the core processes of field service delivery...

5 Key Benefits of Automated Field Service Scheduling

Apr 09, 2019 • FeaturesAutomationMicrosoft Dynamics for Field Servicedynamic schedulingdynamic scheduling softwarefield servicefield service automationfield service managementService ManagementSoftware and Appssoftware and appsHSO

This article first published on the HSO blog offers some key insight for field service organisations that are keen to empower their field service operation with automated field service scheduling...

Field Service Management Best Practices Help Drive Cost Reductions, Increased Efficiencies

Jun 05, 2018 • FeaturesManagementAndrew Bolivar.Automationfield service managementService GrowthUltr Consultants

Andrew Bolivar, Senior Consultant at Ultra Consultants explores how a firm understanding of Best-Practices can help field service companies increase efficiencies...

Your IoT, Automation & Predictive Analytics Questions Answered

Oct 27, 2017 • FeaturesAutomationFuture of FIeld ServicePaul Whitelampredictive analyticsClickSoftwareIoT

Paul Whitelam of ClickSoftware tackles some of the frequent questions he and has colleagues are often asked by field service managers about the key technologies currently driving field service delivery forward...

‘AUTOMATONS’, NOT AUTOMATION, ARE THE WORST THING ABOUT CONTACT CENTRES, STUDY FINDS

Jan 10, 2017 • NewsAutomationContact Centrecontact centresinisoftSoftware and Apps

Call centres staffed by operatives who are not able to make decisions rate considerably worse than call centres that can automate processes, research from [1] Inisoft reveals...

A best practice approach to transitioning from manual to automatic scheduling

Sep 15, 2016 • FeaturesAutomationschedulingSoftware and Appssoftware and appsTrimble

John Cameron, General Manager, Trimble Field Service Management gives his expert insight into how companies can best make the shift away from manual processes to automated...

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