ARCHIVE FOR THE ‘astea’ CATEGORY

WorkWave Appoint Former Astea Chief Operating Officer

Apr 10, 2019 • ManagementNewsAsteaWorkwave

Ex-Astea employee David Giannetto to take up post of Chief Operation Officer at service management solutions firm.

How Service Leaders are Adapting to the Changing World of Field Service

Apr 01, 2019 • FeaturesAsteaKPIsmanagementCHange ManagementCustomer Focus

The field service sector is heading into the final stages of a transition from an operationally focussed, cost-based discipline to a service-centric, revenue generating one and it is a change we must embrace writes John Hunt from Astea.

Research Analysis: The Ubiquity of Mobile in Field Service

Dec 17, 2018 • videoFeaturesAsteaKris Oldlandmobile workforce managementEnterprise Mobilityfield servicefield service managementField Service Newsfield service technologyService ManagementSoftware and Appsbusiness softwareBusiness TechnologyEnterprise SoftwareJohn Hunt

In this final excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea as they discuss the ubiquity of mobile devices in field service...

Research Analysis: How widespread is IIoT amongst service-centric manufacturers?

Dec 10, 2018 • videoFeaturesAsteaConnected Field ServiceFuture of FIeld Servicefuture of field serviceIIOTmobile workforce managementfield servicefield service managementIndustrial InternetInternet of ThingsIoTService ManagementJohn Hunt

In this third excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook...

Research Analysis: Increasing Innovation, Agility and Internal Resource to Support Service

Dec 04, 2018 • videoFeaturesManagementAsteamobile workforce managementEnterprise Mobilityfield serviceField Service NewsService Managementbusiness softwareEnterprise SoftwareField Technologies

In this second excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook...

Research Analysis - Service Revenue increases whilst product revenue declines

Nov 27, 2018 • videoFeaturesManagementAsteamanufacturingfield service revenueService RevenueJohn Hunt

In the first of a four-part series of excerpts from an exclusive fieldservicenews.com video presentation Kris Oldland, Editor-In-Chief, Field Service News, is joined by John Hunt, Managing Director, EMEA, Astea discuss the findings of a recent...

Digitalisation needs to be about the process not the technology…

Nov 08, 2018 • FeaturesAsteaFuture of FIeld ServicedigitalisationEnterprise Mobilityfield servicefield service managementfield service technologyService ManagementJohn HuntService Management Technology

John Hunt outlines why when it comes to digitalisation, the focus should be on the end goals, not the technology...

Next-Generation Challenges & Business Applications for Field Service Companies

Oct 02, 2018 • FeaturesAsteaConnected Field ServiceFuture of FIeld ServiceWBRfield servicefield service managementIoTService Management

Adopting IoT as part of the greater service and business environment involves keeping up with industry changes as they take place. 

Taking a Business Approach to IoT Adoption

Sep 25, 2018 • FeaturesAsset ManagementAsteaFuture of FIeld Servicemobile workforce managementfield servicefield service managementInternet of ThingsIoTField Service SolutionsService Management SolutionsWBR Insights

Adopting IoT as part of the greater service and business environment involves keeping up with industry changes as they take place. That means incorporating better measures when needs arise in any business area and keeping cost-effective solutions...

Are you prepared for the Connected Customer?

Sep 04, 2017 • FeaturesAsteaConnected CustomerconnectivityFuture of FIeld ServiceEmily Hackman

Emily Hackman, Global Director of Marketing, Astea, looks at how the modern phenomenon of the connected customer is driving heightened service expectations that field service companies must meet...

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