ARCHIVE FOR THE ‘astea’ CATEGORY

The News Spotlight

Dec 04, 2019 • FeaturesAsteafuture of field serviceIFS

The Field Service News editorial team offer analysis on some of the larger stories in the service sector...

You’ve heard of the “CX” but what about the “TX”?

Nov 14, 2019 • FeaturesAsteafuture of field servicemillennialRecruitment

The effects of the skilled labor gap are being felt throughout the field service industry. So, how do you fill the gap? By improving the Technician Experience. Astea’s Emily Hackman explains more...

IFS Adds Astea to its World

Nov 06, 2019 • FeaturesAsteafuture of field serviceMergers and AcquisitionsBill PollockIFSStrategies for GrowthSM

Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.

IFS Acquire Astea

Oct 08, 2019 • NewsAsteaMergers and AcquisitionsIFS

IFS complete definitive agreement with Global Software Company Astea International. 

What Skill Sets Does the Field Tech of the Future Require?

May 23, 2019 • videoFeaturesAdvanced ServicesAsteaKris OldlandmanufacturingVideofield serviceInternet of ThingsIoTServitizationJohn Hunt

Understanding the Next Generation of Field Service Technician

May 16, 2019 • videoFeaturesAdvanced ServicesAsteaKris OldlandmanufacturingVideofield serviceInternet of ThingsIoTServitizationJohn Hunt

Rethinking Key Performance Indicators - what should we be measuring in modern field service

May 09, 2019 • videoFeaturesAdvanced ServicesAsteaKris OldlandmanufacturingVideofield serviceInternet of ThingsIoTServitizationJohn Hunt

Shifts in Thinking or Advances in Technology - What is Driving the Field Service Sector Forwards?

May 02, 2019 • videoFeaturesAdvanced ServicesAsteaKris OldlandmanufacturingVideofield serviceInternet of ThingsIoTServitizationJohn Hunt

WorkWave Appoint Former Astea Chief Operating Officer

Apr 10, 2019 • ManagementNewsAsteaWorkwave

Ex-Astea employee David Giannetto to take up post of Chief Operation Officer at service management solutions firm.

How Service Leaders are Adapting to the Changing World of Field Service

Apr 01, 2019 • FeaturesAsteaKPIsmanagementCHange ManagementCustomer Focus

The field service sector is heading into the final stages of a transition from an operationally focussed, cost-based discipline to a service-centric, revenue generating one and it is a change we must embrace writes John Hunt from Astea.
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