ARCHIVE FOR THE ‘artificial-intelligence’ CATEGORY

What do we do now?

Jun 09, 2020 • FeaturesArtificial intelligenceResearchDigital TransformationCovid-19RevTwo

Things seem to be slowly loosening up.  How is your service and support team gearing for how to best support your customers moving forward?  Would you like to know what your peers are thinking? Dave Bennet, VP RevTwo and his colleagues are...

HOLT CAT select Augmentir to Accelerate Onboarding of New Staff

May 19, 2020 • NewsArtificial intelligenceDigital TransformationField Service Engineer TrainingAugmentirRuss FadelBrandon Acosta

HOLT CAT, the largest US dealer of Caterpillar machines and engines, has adopted Augmentir’s Connected Worker platform to speed-up the process of training new technicians and to standardise job times.

Why Artificial Intelligence in Field Service is Dependent on People

Apr 28, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

So far in this series of excerpts from a white paper recently published by Aquant, we've assessed the significant challenge field service companies face in finding balance in their workforce and the role Artificial Intelligence (AI) can play in...

Why Knowledge Transfer is Failing in Field Service

Apr 21, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

In our previous article in this series of excerpts from a recent white paper published by Aquant we explored the significant challenges field service companies are facing as they try to navigate the huge demographic changes that are underway at...

Solving the Field Service Skill Gap with AI

Apr 14, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges. In this series of excerpts from a...

The Convergence of AI and Field Service Excellence

Mar 23, 2020 • FeaturesArtificial intelligencefuture of field serviceIDC

The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a major tool in the arsenal of the field service organisation writes Aly Pinder...

Verizon Connect Integrated Video Utilises Artificial Intelligence and Machine Learning

Mar 19, 2020 • NewsArtificial intelligenceMachine Learningfleet

AI-powered smart video solution can intelligently capture and classify video according to the severity of driving events.

Augmentir Offers Free Use of Remote Assist Tool Amid COVID-19 Concerns

Mar 17, 2020 • ManagementNewsArtificial intelligencecorona virusCovid-19

Augmentir have announced free use of its Remote Assistance Tool for front line workers to help companies address travel and social distancing issues around pandemic.

The Big Discussion: Artificial Intelligence - Part 4

Feb 26, 2020 • FeaturesArtificial intelligencefuture of field serviceFieldAwareService ValueservicemaxThe Big Discussion

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the final part of this series on AI our panellists, FieldAware's Mark Tatarsky and ServiceMax's Amit Jain, discuss...

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