ARCHIVE FOR THE ‘artificial-intelligence’ CATEGORY

Artificial Intelligence to Optimize Resources

May 11, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In this third article of a series of excerpts from a recent e-book published by IFS, we look at how to use artificial intelligence to optimize resources and make predictive scheduling a reality.

Break/Fix is Dead. You Must Predict and Prevent.

May 04, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In the second article of a series of excerpts from a recent e-book published by IFS, we discuss how IoT and machine learning make predictive maintenance a reality.

Service is the New Product

Apr 27, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In the first article of a series of excerpts from a recent e-book published by IFS, we look at ground-breaking service capabilities that enable you to maximize customer outcomes.

Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce

Nov 02, 2020 • FeaturesArtificial intelligenceWhite PaperDigital Transformationfield service managementAquant

This final excerpt from a recent white paper published by Aquant analyses why distributing knowledge across the team is the missing link to creating a high-performace workforce...

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

Are We Ready for 3D Printing in Field Service?

Aug 27, 2020 • Features3D printingArtificial intelligenceVideoAquantParts Pricing and Logisticsnorth americaField Service News Digital Symposium3D Systems Corporation

Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris...

AR Hearts AI

Aug 24, 2020 • FeaturesArtificial intelligenceDigital Transformation

At the beginning of 2020, the one technology predicted to finally be on the cusp of an industry-wide breakthrough this year was Augmented Reality (AR). Fast forward to the second half of the year, and that prediction has come true although for...

A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

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