In this the second and concluding feature in a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we explore the challenges of implementing AI in a field...
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In this the first of a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we ask is AI set to be a help or a threat in the not too distant future?
IFS study shows 99% plan to invest, with productivity cited as core objective Industrial automation key focus area as Industry 4.0 accelerates.
Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your...
Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.
ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
Ours is an industry that has always had collaboration at its heart, but today we need to be thinkjing more and more about how humans can be collaborating with Artificial Intelligence and one another. Titos Anastassacos, Managing Partner at Si2...
LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.
Technology industry veteran to drive product and company innovation.