ARCHIVE FOR THE ‘artificial-intelligence’ CATEGORY

Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce

Nov 02, 2020 • FeaturesArtificial intelligenceWhite PaperDigital Transformationfield service managementAquant

This final excerpt from a recent white paper published by Aquant analyses why distributing knowledge across the team is the missing link to creating a high-performace workforce...

Cultural Misalignment and Poor Vendor Advice Among Top Reasons for Digital Transformation Derailment, IFS Study Finds

Sep 10, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

As digital transformation spend is increasing around the world, businesses look for technology vendors whose ethics (29 percent) and culture (23 percent) align with their own. Interestingly, these considerations trump innovation in the ranking of...

AI and Automation Power Latest Release of IFS Customer Engagement Software

Sep 03, 2020 • NewsArtificial intelligenceDigital TransformationIFSTechnology

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform...

Are We Ready for 3D Printing in Field Service?

Aug 27, 2020 • Features3D printingArtificial intelligenceVideoAquantParts Pricing and Logisticsnorth americaField Service News Digital Symposium3D Systems Corporation

Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris...

AR Hearts AI

Aug 24, 2020 • FeaturesArtificial intelligenceDigital Transformation

At the beginning of 2020, the one technology predicted to finally be on the cusp of an industry-wide breakthrough this year was Augmented Reality (AR). Fast forward to the second half of the year, and that prediction has come true although for...

A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

Aquant Announces Intelligent Warranty Audit to Accelerate Service Transformation

Aug 19, 2020 • NewsArtificial intelligenceDigital TransformationtechnologyAquant

Warranty claims is a $50 billion industry that organizations have overlooked during the digital transformation process. With little insight into how much money is wasted, two to four percent of a company’s revenues vanish into a black hole of...

A New Approach to an Age Old Problem?

Aug 13, 2020 • FeaturesAgeing Workforce CrisisArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium

During a recent Field Service News Digital Symposium presentation on the use of Aquant's Artificial Intelligence tool within their service triage process, Mark Hessinger, Vice President of Global Customer Service, 3D Systems Corporation, touched...

The Key Driver for 3D Systems Adoption of AI

Aug 06, 2020 • FeaturesArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium3D Systems Corporation

In a recent presentation in the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems Corporation outlined how his organisation had harnessed Artificial Intelligence within their service triage...

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