ARCHIVE FOR THE ‘artificial-intelligence’ CATEGORY

The Asset Will Become More Important Than The Engineer. (Podcast)

Apr 12, 2019 • FeaturesArtificial intelligenceFuture of field servciceMachine LearningThe Field Service Podcast

In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests the asset will eventually become more important than the engineer in service.

UK Survey Reveals Wariness to Robot/Human relationships in the workplace

Mar 21, 2019 • NewsArtifical intelligneceArtificial intelligenceFuture of FIeld Service

Over half of those surveyed said they would feel uncomfortable working with a robot as a colleague or manager in the future.

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

Cybersecurity Spending to reach $223.7bn by 2024, with two £11bn spikes, says study

Mar 14, 2019 • NewsArtificial intelligenceFuture of FIeld ServiceGDPRCyber SecuritySecurity

New research suggests adherence to GDPR compliance will influence company's spending around cybersecurity.

Will AI Remove The Human Touch?

Mar 13, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceGig EconomyKPIsclick softwareEmployee SatisfactionCustomer Focus

Click Software’s Hilla Karni sat down with Field Service News’ Deputy Editor Mark Glover at Field Service Europe 2018 in Amsterdam, sharing thoughts on Augmented Reality, the gig economy and the importance of employee wellbeing.

AR and AI could plug sector's workforce disparity, survey finds.

Mar 01, 2019 • FeaturesArtificial intelligenceAugmented RealitycopperbergWorkforceJim BastonSurveyVideo collaboration

Copperberg's annual field service survey report suggests visual technologies such as Virtual Reality (VR) and Augmented Reality (AR) could bridge the gap between experienced engineers and new sector entrants.

Good enough, not good enough

Feb 27, 2019 • FeaturesArtificial intelligenceGig EconomyOneserveBlockchainChris Proctor

As a recent guest on the Field Service Podcast, Oneserve’s CEO Chris Proctor shared thoughts on innovation, servitization and the worrying discrepancy between new and retiring engineers. Field Service News Deputy Editor Mark Glover looks back on...

Applying the Machine Learning Process for Better Service Resolutions

Feb 26, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceMachine LearningEmily Hackman

In the the final article in our current series of articles from field service solution provider Astea focussing Artificial Intelligence and Machine Learning,  we see how applying the Machine Learning can lead to better service resolutions... 

Practical Applications of Machine Learning and AI in Field Service

Feb 19, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceMachine LearningEmily Hackman

In the third article in our current series of articles from field service solution provider Astea focussing on Artificial Intelligence and Machine Learning we now take a look at some of the practical applications...

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