ARCHIVE FOR THE ‘artificial-intelligence’ CATEGORY

Artificial Intelligence: Roadblocks and Pitfalls

Dec 04, 2019 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceIFS

In this the second and concluding feature in a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we explore the challenges of implementing AI in a field...

Artificial Intelligence: Help or Threat?

Nov 27, 2019 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceIFS

In this the first of a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we ask is AI set to be a help or a threat in the not too distant future? 

Research Shows UK Industries Leading Global Charge for AI Investment

Nov 26, 2019 • FeaturesArtificial intelligencefuture of field serviceIFS

IFS study shows 99% plan to invest, with productivity cited as core objective Industrial automation key focus area as Industry 4.0 accelerates.

Four Field Service Solutions to Watch in 2020

Nov 20, 2019 • FeaturesManagementArtificial intelligenceAugmented RealityDashboard cameraFuture of field servciceMachine LearningMerged RealityField Service Management Solutionsfleet managementSmart GlassesFleet Management SystemThirdEye GenAquantLytxSightCall

Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your...

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

Nov 18, 2019 • NewsArtificial intelligencefuture of field service

Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.

ContactEngine in partnership with BT’s Enterprise unit wins UK Customer Experience Award

Nov 12, 2019 • ManagementNewsArtificial intelligenceawardSoftware and Apps

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

'Robotic’ Staff Service Tainting UK Customer Satisfaction, Report Finds.

Nov 08, 2019 • ManagementNewsArtificial intelligenceAutomationCustomer Expectationsfuture of field serviceRoboticsCustomaer Satisfaction

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.

Collaborate to Compete

Oct 31, 2019 • FeaturesManagementAIArtificial intelligenceMachine LearningTitos Anastassacos

Ours is an industry that has always had collaboration at its heart, but today we need to be thinkjing more and more about how humans can be collaborating with Artificial Intelligence and one another. Titos Anastassacos, Managing Partner at Si2...

AI Intent Detection Tool Can Help Brands Track Real Time Consumer Habits

Oct 22, 2019 • ManagementNewsArtificial intelligencecustomer engagementFuture of field servciceCustomer Experience Management

LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.

Teletrac Navman Appoint AI Expert Jens Meggers as President

Oct 15, 2019 • Software & AppsNewsArtificial intelligenceTeletrac Navmanappointment

Technology industry veteran to drive product and company innovation.

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