ARCHIVE FOR THE ‘aquant’ CATEGORY

Standard BI Tools Aren’t Foolproof

Jul 22, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.

In the Post-Pandemic World, Customer-Centric Service Is Critical

Jul 15, 2021 • FeaturesDigital TransformationAquantCovid-19customer experience

In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the importance of providing exceptional customer experience in the post-pandemic world.

Service Insights, Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

Jul 13, 2021 • FeaturesArtificial intelligenceDigital TransformationtechnologyAquantGLOBAL

The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities.

3 Tips to Quickly Scale Your Appliance or Food Service Repair Business

Jul 12, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the help of easy-to-use AI tools.

Aquant Launches New AI Tool, Service Insights

Jun 24, 2021 • NewsArtificial intelligenceDigital TransformationtechnologyAquantGLOBAL

Aquant, the leading service intelligence platform announced Service Insights. The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences. This empowers service leaders with...

How to Get the Pulse of the Customer Before the NPS Score

Jun 09, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In an age of Uberization, customer service expectations are higher than ever in our post- pandemic world. The answer to meeting those expectations lies within the rich data sets we have on each customer. However, the flow of information often...

4 Foolproof Steps to Kick Off a Tech Deployment

May 07, 2021 • FeaturesAugmented RealityDigital TransformationService LeadershiptechnologyAquant

In this new article by Aquant, we look at a step-by-step approach that all service leaders should consider to ensure a smooth tech deployment.

4 Solutions For Effectively Building The New Service Workforce

May 06, 2021 • FeaturesDigital TransformationWorkforce ManagemnetAquantCovid-19Leadership and Strategy

In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for effectively building the new service workforce...

Two Major Service Challenges to Overcome

Apr 29, 2021 • FeaturesDigital TransformationWorkforce ManagemnetAquantLeadership and Strategy

In this second article of a series of excerpts from a recent white paper published by Aquant, we look at two major service challenges to overcome when it comes to the service workforce...

1 2 3 4 »

Leave a Reply

Latest from Twitter