ARCHIVE FOR THE ‘aquant’ CATEGORY

The Skill Gap, Illustrated

Oct 26, 2020 • FeaturesWhite PaperDigital Transformationfield service managementAquant

This third excerpt from a recent white paper published by Aquant provides an in-depth analysis of the distance that exists between the highest and lowest performers on an organizational level and the consequences of an imbalance of knowledge...

What KPI Measurement Does and Doesn’t Tell Us

Oct 19, 2020 • FeaturesWhite PaperDigital TransformationAquant

In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve...

Why Service Leaders Need To Think About Standard KPIs In New Ways

Oct 12, 2020 • FeaturesWhite PaperDigital TransformationAquant

In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve...

Are We Ready for 3D Printing in Field Service?

Aug 27, 2020 • Features3D printingArtificial intelligenceVideoAquantParts Pricing and Logisticsnorth americaField Service News Digital Symposium3D Systems Corporation

Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris...

A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

Aquant Announces Intelligent Warranty Audit to Accelerate Service Transformation

Aug 19, 2020 • NewsArtificial intelligenceDigital TransformationtechnologyAquant

Warranty claims is a $50 billion industry that organizations have overlooked during the digital transformation process. With little insight into how much money is wasted, two to four percent of a company’s revenues vanish into a black hole of...

Introducing the Aquant Workforce Performance Index

Aug 19, 2020 • FeaturesWhite PaperAquantManaging the Mobile Workforce

Having published a series of features based on excerpts from their latest white paper, Aquant's Edwin Pahk, has outlined the importance of field service companies measuring KPIs, now more than ever before. He has also identified for us the five...

A New Approach to an Age Old Problem?

Aug 13, 2020 • FeaturesAgeing Workforce CrisisArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium

During a recent Field Service News Digital Symposium presentation on the use of Aquant's Artificial Intelligence tool within their service triage process, Mark Hessinger, Vice President of Global Customer Service, 3D Systems Corporation, touched...

The KPIs that Matter in 2020 (Part Two)

Aug 12, 2020 • FeaturesWhite PaperAquantManaging the Mobile Workforce

 In this last article in this series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant outlined the first two fo five critical KPI's field service organisations must...

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