The Key Driver for 3D Systems Adoption of AI

Aug 06, 2020 • FeaturesArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium3D Systems Corporation

In a recent presentation in the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems Corporation outlined how his organisation had harnessed Artificial Intelligence within their service triage...

The KPIs that Matter in 2020 (Part One)

Aug 05, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

 In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in...

Why Workforce Measurement (Really) Matters Now

Jul 22, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

You can’t manage what you don’t measure. It is an oft repeated phrases amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the...

Why Employee Experience Matters for Customer Satisfaction

May 22, 2020 • FeaturesAquant

It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts are armed with advice on management style, culture, and incentivization as a way to boost engagement, our...

To Build or Buy AI: Sysmex Shares Top Considerations for Service Leaders

May 22, 2020 • NewshealthcareAquant

Join the webinar to hear how a leader in healthcare diagnostics is implementing AI tools.

COVID-19: Reduce Site Visits and Increase Remote Assistance

May 11, 2020 • FeaturesField WorkforceAquantManaging the Mobile Workforce

As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in (Artificial Intelligence) AI, remote technology and better data...

Aquant Produce Covid-19 Resilience Hub

May 05, 2020 • Software & AppsNewsAquantCovid-19

Service leaders community includes roundtables, webinars and executive slack workplace.

Why Artificial Intelligence in Field Service is Dependent on People

Apr 28, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

So far in this series of excerpts from a white paper recently published by Aquant, we've assessed the significant challenge field service companies face in finding balance in their workforce and the role Artificial Intelligence (AI) can play in...

Learn How Smart Care is Transforming Service Delivery Strategies for the New Normal

Apr 24, 2020 • Software & AppsNewsAquant

How can today’s service leaders prioritize shifting demands that range from too much data, an overextended workforce, and an uncertain economic climate that is accelerating an industry shift in service delivery?In the April 28 webinar hosted by...

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