ARCHIVE FOR THE ‘aly-pinder’ CATEGORY

#FSN20 – The Twenty most influential people in field service: Part Four

Feb 19, 2015 • FeaturesaberdeenAly PinderFSN20FujitsuFuture of FIeld ServiceHilbrand RustemaMartin SummerhayesNoventumBill PollockIBMSteve DowntonSteve StreetStrategies for Growth

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

5 Field Service Trends Which Won’t Fade in 2015

Feb 16, 2015 • FeaturesaberdeenAly PinderFuture of FIeld ServiceGamificationwearablesBYODIoT

We've already run a number of  features that have looked at the trends that might be emerging or appearing on the horizon service this year. However what about the trends that have already emerged that will move beyond concepts and firmly take...

The emerging field service worker: young, tech-savvy and collaborative

Feb 16, 2015 • FeaturesAly PinderFuture of FIeld Servicefuture of field serviceGeneration YTrimble

The field service industry has, in previous years, been a subject of concern for having an ageing workforce. However, as the industry continues to evolve, a major trend has been the emergence of young, tech-savvy and collaborative workers writes...

White paper Overview: Emerging workforce in field service: Tech Savvy to Technician

Feb 10, 2015 • FeaturesAGeing WorkforceAly PinderFuture of FIeld ServiceGeneration YresourcesWhite Papers & eBooksTrimble

Resource Type: White Paper Provided by: Trimble Field Service Management Author: Aly Pinder Jr, Senior Research Analyst, Service Management. Aberdeen Group Title: Emerging workforce in the field: Tech Savvy to Technician

Is There a Place for Wearables in Field Service?

Oct 08, 2014 • FeaturesAly PinderFuture of FIeld Servicefuture of field servicewearables

The lines between consumer mobile technology and business innovation have begun to blur. No longer is it unimaginable that a field service technician completes a work order on a smartphone. Just a few years ago if techs were mobile, they were...

Four ways for service organisations to excel in the age of the customer

May 30, 2014 • FeaturesManagementAberdeen GroupAly Pindermanagement

Aly Pinder, research analyst and mobile workforce specialist with the Aberdeen Group joins Field Service News with a new monthly column. In this first feature he looks at how companies can stand out in 'the age of the customer'

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