ARCHIVE FOR THE ‘aly-pinder’ CATEGORY

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

Jul 23, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service...

The Evolution of Quality Service

Jul 21, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service...

The Future Field Service Enterprise Depends on Getting Change Management Right

Mar 03, 2021 • FeaturesAly PinderIDCDigital TransformationTechnologyCovid-19

In this new article for Field Service News, IDC's Aly Pinder discusses why the future of field service enterprises depends on getting the change in management right.

The Importance of Ensuring Our Engineers Feel Safe as We build the Recovery

Sep 20, 2020 • FeaturesAly PinderIDCManaging the Mobile WorkforceField Service News Digital Symposium

In this first excerpt from an in-depth interview on the Field Service News Digital Symposium IDC's Aly Pinder Jr, talks to Kris Oldland about the importance of ensuring our engineers feel protected and valued as we face ongoing concerns over a...

A busy twelve months for field service management

Dec 17, 2019 • FeaturesAly Pinderfuture of field service

Field Service News' Deputy Editor Mark Glover caught up with regular Field Service News' contributor, IDC's Aly Pinder to look back on what's been an eventful 12 months in service. The pair were speaking at at Sycron's innovate2019 conference...

Shared Field Service Knowledge in an On-Demand World

Oct 21, 2019 • FeaturesManagementAly PinderIDCKnowledge ManagementKnowledge SharingKnowledge TransferMillenialls

IDC’s Aly Pinder explores one of the most crucial conundrums facing field service organisations today - how to ensure knowledge transfer is seamless across the organisation...

Security in the Age of IoT

Oct 08, 2019 • FeaturesManagementAly PinderIoT Security

IDC’s Aly Pinder tackles one of the core challenges of modern field service as the Internet of Things potentially brings new vulnerabilities to the perennial cyber security channels...

Customers Play a Role In their Own Satisfaction: Partnerships in Quality Field Service and Support.

Mar 19, 2019 • FeaturesAly PinderIDCCustomer Satisfaction and Expectations

According to research from IDC 30% of manufacturers will soon provide personalized dashboards for customers by 2023 which could lead to a new era of customer satisfaction: customer collaboration. Aly Pinder explores the potential of this...

Augmenting the Field Service Talent Gap

Jan 15, 2019 • FeaturesAly PinderAugmented RealityFuture of FIeld ServiceIDCmanufacturing

Aly Pinder looks at three ways in which manufacturers must consider leveraging augmented service tools...

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