ARCHIVE FOR THE ‘aly-pinder’ CATEGORY

Customers Play a Role In their Own Satisfaction: Partnerships in Quality Field Service and Support.

Mar 19, 2019 • FeaturesAly PinderConnected CustomerCustomer ExpectationsIDCCustomer Focus

According to research from IDC 30% of manufacturers will soon provide personalized dashboards for customers by 2023 which could lead to a new era of customer satisfaction: customer collaboration. Aly Pinder explores the potential of this...

Augmenting the Field Service Talent Gap

Jan 15, 2019 • FeaturesAly PinderAugmented RealityFuture of FIeld ServiceIDCmanufacturing

Aly Pinder looks at three ways in which manufacturers must consider leveraging augmented service tools...

Connected Products Will Drive Transformation in Field Service

Sep 18, 2018 • FeaturesAly PinderArtificial intelligenceConnected productsFuture of FIeld ServiceIDCmanufacturingRemote AssistanceInternet of ThingsProactive Maintenance

Aly Pinder outlines how the growing trend for connected products is set to revolutionise the way we approach service...

#fsn20 – The 20 most influential people in field service: 2017 edition (page 2)

Mar 06, 2017 • aberdeenAly PinderFSN20Future of FIeld ServiceKevin JonesMArne MArtinMichael BlumberNexusNick Frankon-Demand EconomyPanasonicQuantum AnnealingReverse logisticsBBA ConsultingBlumberg Advisory GroupDave YarnoldJim Bastonselling serviceservicemaxservicepowerSi2 partnersThe Service CouncilTouchbook20TOughbook

Who are the most influential people in the global field service sector that you need to pay attention to in 2017?

Connect your remote field service workforce to the team

Nov 09, 2016 • FeaturesManagementAly Pindermanagement

No man is an island, so don’t leave your field service technicians isolated if you want to ensure you keep delivering field service excellence writes Aly Pinder...

Don’t give me more data, give me actionable data

Jul 12, 2016 • FeaturesManagementAly PinderDatabig databusiness intelligence

Aberdeen’s Aly Pinder asks are we smarter than we were in the past, or do we just have better access to data?

Focus on the customer, they hold the keys to success

Mar 02, 2016 • FeaturesManagementAly PinderCustomer Service

Whilst technology drives innovation within our industry, we must not forget the basic fundamentals of field service, namely putting the customer at the heart of everything we do writes Aberdeen Group’s Aly Pinder...

3D PRINTING: IS IT A VIABLE FIELD SERVICE DELIVERY TOOL?

Dec 10, 2015 • Features3D printingAly PinderFuture of FIeld Service

The hyperbole around 3D printing has died down but can it be a viable tool in field service? Aberdeen Group's Aly Pinder takes a closer look

What Does a Toddler, a Grandmother, and a Technician have in common?

Nov 03, 2015 • FeaturesManagementaberdeenAly PinderMobility

Aberdeen's Aly Pinder explores the all pervasive nature of the modern mobile...

The field service team: the power to drive customer service forward

Aug 14, 2015 • FeaturesAberdeen GroupAly PinderCustomer ServiceFuture of FIeld Servicefuture of field servicefield serviceservice technicians

What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, ...

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