ARCHIVE FOR THE ‘ai’ CATEGORY

Field Service Podcast: Series 2 Episode 4 - Is Technology Levelling the playing field for smaller service companies

Jul 19, 2018 • FeaturesAIArtificial intelligenceAugmented RealityFuture of FIeld ServiceKevin McNallyKris OldlandMobilePodcastcloudfield servicefield service managementInternetof ThingsIoTService ManagementAsolvi

In this episode of The Field Service Podcast, Field Service News Editor-in-Chief talks to Kevin McNally, Sales Director for Asolvi about how technologies such as Cloud, Mobile, Artificial Intelligence and IoT have enabled smaller companies to not...

Atos named a 'Leader' in Cognitive IT Infrastructure Management by NelsonHall

Jul 17, 2018 • Newsadvanced analyticsAIArtificial intelligenceATOSCognitive IT Infrastructure Management servicesFuture of FIeld ServiceMachine LearningNelsonHallPeter Pluimvirtual agentsCognitive IT InfrastructureDeep Learningfield servicefield service managementJohn LahertyRoboticsService Management

Atos, a global leader in digital transformation today announces that it has been identified as a ‘Leader’ by global research and advisory firm NelsonHall in its latest Vendor Evaluation & Assessment Tool (NEAT) for Cognitive IT Infrastructure...

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServicePaul Whitelamzero-touch serviceChatbotsClickSoftwarefield servicefield service managementService Management

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

Optimizing Customer Service and Increasing Worker Productivity with Artificial Intelligence

Jun 15, 2018 • FeaturesAIArtificial intelligenceCoresystemsCustomer ExperienceFuture of FIeld Servicemanuel grenacherPredictive maintenance

Manuel Grenacher, CEO, Coresystems explains that although Artificial Intelligence (AI) isn’t necessarily a new innovation with the global enterprise value derived from AI set to total $1.2 Trillion this year you need to make sure it’s working for...

Before Data Analytics Think Problem to Solve

May 29, 2018 • FeaturesManagementAIArtificial intelligenceData AnalyticsMachine LearningNick Frankdata scienceData ScientistsEric TophamSi2 partnersThe Data Analysis Bureau

Mashed up by machine learning? Dumbfounded by data science? Agnostic about AI? Nick Frank, Managing Consultant, Si2 Partners doesn’t promise to the provide all the answers, but he can offer some crucial insight into the management process on...

Three Change Management Projects Field Service Leaders Must Get Right

May 08, 2018 • FeaturesManagementAccentureAIArtificial intelligenceData AnalysticsKISS PrincipalMachine LearningMIllennialsClickSoftwareDevelopment Dimensions Internationalfield servicefield service managementInternet of ThingsIoTService TrainingTalent ManagementUberization of Service

Barrett Coakley, Product Marketing Manager, ClickSoftware offers some crucial advice in the complex and crucial area of change management...

European Commission awards Wiraya €2m to stimulate artificial intelligence innovation in Europe

Mar 06, 2018 • NewsAIArtificial intelligenceFuture of FIeld ServiceManaged Mobile Customer ActivationOskar KlingbergWirayaWiraya SolutionsEUEuropean mobile telecom operators

Wiraya, a Marketing Technology firm based in Sweden which develops a Managed Mobile Customer Activation software, has been awarded €2 million in innovation grants by the European Commission, for the development of Wiraya Activation Intelligence...

2018 Trends in Field Service

Mar 02, 2018 • FeaturesAIARArtificial intelligenceAugmented RealityCoresystemsFuture of FIeld Servicemanuel grenacherInternet of ThingsIoT

Manuel Grenacher, CEO Coresystems, explores the major trends that he expects to impact field service companies across 2018...

Not all AI is equal...

Feb 13, 2018 • FeaturesAIArtificial INtelleingenceCustomer ExperienceFuture of FIeld ServiceMArne MArtinservicepower

Marne Martin, CEO of ServicePower explains why Artificial Intelligence is going to be a fundamental part of the future of field service and why not all AI is on an equal footing...

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceCSATcustomer satisfactionFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitization

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

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