ARCHIVE FOR THE ‘ageing-workforce-crisis’ CATEGORY

Signs of a Perfect Storm Ahead...

Aug 21, 2020 • FeaturesAgeing Workforce CrisisRecruitmentManaging the Mobile Workforce

There is a Tsunami of youth unemployment awaiting us at a time when we face a crisis of an ageing workforce. Surely it is time to join the dots before it is too late writes Mark Homer...

A New Approach to an Age Old Problem?

Aug 13, 2020 • FeaturesAgeing Workforce CrisisArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium

During a recent Field Service News Digital Symposium presentation on the use of Aquant's Artificial Intelligence tool within their service triage process, Mark Hessinger, Vice President of Global Customer Service, 3D Systems Corporation, touched...

Why Artificial Intelligence in Field Service is Dependent on People

Apr 28, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

So far in this series of excerpts from a white paper recently published by Aquant, we've assessed the significant challenge field service companies face in finding balance in their workforce and the role Artificial Intelligence (AI) can play in...

Why Knowledge Transfer is Failing in Field Service

Apr 21, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

In our previous article in this series of excerpts from a recent white paper published by Aquant we explored the significant challenges field service companies are facing as they try to navigate the huge demographic changes that are underway at...

Solving the Field Service Skill Gap with AI

Apr 14, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges. In this series of excerpts from a...

How to Tackle the Field Service Talent Gap

Apr 03, 2020 • FeaturesAgeing Workforce Crisisfuture of field serviceWBRField Service & B2B CX Asia

The challenging act of balancing the equation of increasing need for field service resources with a dwindling current labour pool is one impacting field service organisations in every corner of the globe. Here, the editorial team at WBR Singapore...

Making a Difference

Nov 08, 2019 • FeaturesAgeing Workforce Crisisfuture of field serviceTrainingapprenticeships

Having addressed service leaders at a conference recently, Cheryl- Anne Sanderson felt something was missing from the sector. Here, she outlines how mentors and leaders can work together to approach the issue of the ageing workforce...

AI Powered Future State of Service

Sep 23, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

MAPPING TOMORROW’S AI ADVANCEMENTS THROUGH TODAY’S DIGITAL TRANSFORMATION

Sep 16, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

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