ARCHIVE FOR THE ‘aftermarket-2’ CATEGORY

10 steps to servitization success

Sep 27, 2018 • FeaturesManagementAftermarketcopperbergfield servicefield service managementService ManagementServitizationCarl-Henrik SjölundOutcome-based serviceSECO TOOLSthrough life cycle service

Every year, the team at Copperberg AB, producers of the forthcoming Aftermarket Business Platform gather the brightest service leaders from the largest manufacturing companies and from all corners of Europe to dissect the ongoing service...

Industry Survey: Is Spare Parts Still the Service Division Cash Cow?

Sep 24, 2018 • NewsAftermarketcopperbergfield serviceService ManagementParts Pricing and Logistics

As a cash cow of the service division, how prepared is your spare parts business to embrace increasing pressure from customer expectations, changing trade agreements, and intra-connected new technologies?  How will these and more affect your...

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Feb 18, 2018 • FeaturesManagementAftermarketMAN UKNick FrankOutotecCarterpillardigitalisationSercoSi2 partnersSKF

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of...

IFS Study: Trade contractors struggle to realize aftermarket service revenue potential due to obsolete software

Feb 14, 2018 • NewsAftermarketMark BrewerresearchIFSService RevenueSoftware and Appssoftware and appsTom DeVroy

Field service management software is transforming trade/ speciality contracting as more revenue comes from service contracts and maintenance...

What Does Preventative Maintenance Mean For Parts Management...

Jan 22, 2018 • Features3D printingAftermarketAsset ManagementAsset Performance ManagementAugmented RealityAutonomous VehiclesdronesErik KjellstromIoTservicemaxServitizationSyncronParts Pricing and Logistics

What will the impact of servitization and the move to preventative maintenance that it entails have on parts and inventory management? Erik Kjellstrom, Pre-Sales Manager, Syncron tackled this question at the Aftermarket Conference in Hamburg last...

Syncron Helps UK Manufacturers Improve After-sales Service Operations at Educational Seminar

Sep 17, 2017 • NewsAftermarketSyncronParts Pricing and Logistics

SyncronTM, a leading provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximise product uptime and deliver exceptional customer experiences, have recently announced the launch of the...

The Big Debate: Servitization (part two)

Mar 19, 2015 • FeaturesAftermarketaston universityFuture of FIeld ServiceLelymanufacturingIFStim baines

At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key to servitization; Professor Tim Baines, Aston University a leading proponent of the movement, Brendan Viggers,...

The Big Debate: Servitization (part one)

Mar 09, 2015 • FeaturesAftermarketFuture of FIeld ServiceLelymanufacturingIFSServitizationtim baines

Servitization has been talked about for many years but all of a sudden it seems to be a key topic on the agenda of many manufacturing companies and also amongst may service based organisations as well. For those companies that tread the path...

Out and about… Key Field Service Events in 2015

Feb 15, 2015 • FeaturesManagementAftermarketfield service europeField Service EventsField Service ForumService Management Expo

With field service going through a period of continual evolution there are a growing number of events dedicated to the industry that give you the opportunity to here from vendors, industry leaders and your peers to help you stay abreast of the...

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