ARCHIVE FOR THE ‘aftermarket-2’ CATEGORY

Syncron Predicts Manufacturers Will Establish Servitisation Strategies in 2019

Jan 15, 2019 • SyncronFuture of FIeld ServiceAftermarketServitizationNews

Experts from Accenture, Daimler Trucks North America, Spartan Motors, Carlisle & Company, Bocconi University and Syncron share strategies to succeed in the years ahead...

Outotec’s value pricing journey

Dec 24, 2018 • AftermarketAftermarket PricingcopperbergFeaturesfield servicefield service technologyInventory ManagementLogisticsMartin BrändströmOutotecparts managementPricingService LogisticsSpare Parts Pricing

The process of creating a price that reflects a company’s soft value is truly a journey. Reaching directly into a world where your products and services serve your customers, the value/price journey is an intense process in which companies can...

Technology brings futuristic remote maintenance to the present

Dec 19, 2018 • AftermarketARAugmented RealityFeaturesfield servicefield service softwarefield service technologyFuture of FIeld ServiceMika KarailaService MangementValmet

In the third from our series of articles looking at the key speakers at this year's Aftermarket business conference, Copperberg's Mark McCord reflects on an exciting presentation given by Mika Karaila, Valmet on the potential of Augmented Reality...

A revolution in customer focus with Thomas Radau from Titan

Dec 12, 2018 • AftermarketcopperbergCustomaer SatisfactionCustomer ExperienceCustomer FocusEngineering ServicesFeaturesManagementMark McCordThomas RadauTitan

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Outcome economy set to drive new forms of product innovation

Nov 30, 2018 • FeaturesFuture of FIeld ServiceAftermarketIFSMark Brewer

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Parts Management: An evolving sector...

Nov 20, 2018 • 3D printingAftermarketArtificial intelligencecopperbergeCommerceFeaturesfield servicefield service technologyInventory ManagementLogisticsParts Logisticsparts managementParts PricingService ManagementSpare PartsSpare Parts Conference

In an age of servitization and advanced services, spare parts management has become something of a difficult beast to fully grasp for many companies who are offer aftermarket services.

10 steps to servitization success

Sep 27, 2018 • AftermarketCarl-Henrik SjölundcopperbergFeaturesfield servicefield service managementManagementOutcome-based serviceSECO TOOLSService ManagementServitizationthrough life cycle service

Every year, the team at Copperberg AB, producers of the forthcoming Aftermarket Business Platform gather the brightest service leaders from the largest manufacturing companies and from all corners of Europe to dissect the ongoing service...

Industry Survey: Is Spare Parts Still the Service Division Cash Cow?

Sep 24, 2018 • Aftermarketcopperbergfield serviceLogisticsNewsService LogisticsService ManagementSpare Parts

As a cash cow of the service division, how prepared is your spare parts business to embrace increasing pressure from customer expectations, changing trade agreements, and intra-connected new technologies?  How will these and more affect your...

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Feb 18, 2018 • AftermarketCarterpillardigitalisationFeaturesMAN UKManagementNick FrankOutotecSercoSi2 partnersSKF

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of...

IFS Study: Trade contractors struggle to realize aftermarket service revenue potential due to obsolete software

Feb 14, 2018 • AftermarketIFSMark BrewerNewsresearchService RevenueSoftware and Appssoftware and appsTom DeVroy

Field service management software is transforming trade/ speciality contracting as more revenue comes from service contracts and maintenance...

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