Sky further increases efficiency and customer satisfaction with FLS VISITOUR

Mar 05, 2014 • NewsFLSOptimisationgermanySkySoftware and Apps

Engineer productivity doubles with FLS VISITOUR scheduling and FLS Mobile solution

Sky Deutschland is the leading pay TV company in Germany and Austria with over 3.5 million subscribers.

Sky offers live sports, current films, award-winning TV series, kids programs, and documentaries as well as outstanding innovations and an awarded customer service. One way to access this high quality content is via satellite.

Sky provides a service for on-site installation through its own technical support team and also approved partners. In 2011, with objectives to improve service and efficiency, Sky Deutschland made the switch from regional to centralized scheduling and chose FLS VISITOUR and FLS MOBILE to optimise its appointment and route planning.

With FLS VISTOUR, the time required to book appointments has been cut by half. The intelligent planning algorithm reacts within seconds resulting in the optimal scheduling of technicians.

"We are very pleased with FLS. Due to the combination of FLS VISITOUR and FLS MOBILE new processes and organisational structure were implemented. As a result, our technicians are able to complete twice as many jobs per day than before. Customer satisfaction has increased, showing that 93 % of customers now rate the service with grade 1 and 2." Lydia Otto, Sky’s Director of Field Service