ServiceMax and Krios Partner to Create Service Recruitment Platform

May 07, 2020 • Newsfuture of field serviceServiceERPservicemaxService RecruitmentCovid-19

Field Service Finder comes in response to covid-19 recruitment challenges.

A collaboration between ServiceMax and freelance marketplace Krios has produced a digital job board for the service sector aimed at firms whose operations are being affected by Covid-19.

ServiceMax Field Service Finder advertises open roles including volunteer opportunities and short-term assistance requests.

impact on Field Service Management Recruitment

The platform comes in response to the pandemic’s impact on service continuity with ServiceMax identifying a varying shift across the sectors it serves. The Biotech and Medical Device verticals, it says are ramping up operations and scaling production, with others reducing or sidelining staff and some switching to a new focus altogether.

"Our mission is to help field services teams keep the world running, and now more than ever there are critical jobs to be filled," said Stacey Epstein, Chief Marketing and Customer Experience Officer at ServiceMax. "Because of our close relationships with our customers across industries, we're in a unique position to help connect the talent supply with the talent demand. We're inspired by the efforts made by our customers to pivot and respond to today's crisis and want to support our customers and the industry with their workforce needs now, during this crucial time, as well as in the future."

Prior to the pandemic, there had been significant signs that the service sector was experiencing challenges in filling an expanding talent gap. A Forrester Consulting Study in 2019 interviewed 675 global service professionals on challenges around digital transformation where 97 per cent cited recruiting talent as a major barrier. More specifically, 47 per cent said finding candidates with appropriate knowledge and skills to fill roles was a significant roadblock and it is feared the current situation could exacerbate these issues.