In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.
In this special episode of the Field Service Podcast, Mark Glover speaks to Noventum's Hilbrand Rustema about a theory that could potentially change the service model: Service Value Chain Optimisation.
Hilbrand introduced the subject in a recent article for Field Service News, an idea so interesting we decided to explore it further in this podcast.
It is recommended you refer back to Hilbrand's feature while listening as it includes diagrams relevant to the podcast.
You can also contact Hilbrand about any of the content raised in this podcast via email at firstname.lastname@example.org or connect with him on LinkedIn.