Research Debrief: What will service differentiation look like in the new normal

Feb 09, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.

Here they discuss what service excellence will look like in the new normal and where the battlegrounds will be for companies seeking to differentiate on their service delivery.

You can find further analysis of this research project at our dedicated research site

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