PODCAST: Service - A Retrospective

Sep 13, 2019 • Featuresfuture of field serviceMartin SummerhayesThe Field Service PodcastCustomer Satisfaction and Expectations

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.


Every aspect of service is going through change: from hardware and software; the way end-users consume services and the workforce, hindered by an ageing workforce, are all areas having an impact on the sector.

In this podcast, industry expert and long-term Field Service News collaborator Martin Summerhayes chats to Kris Oldland about the industry as it is today and predicts where it might be going.