Research Debrief: Is a remote first approach to service delivery set to become the default in the new normal

Feb 26, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.

Here the group discuss whether a remote-first is going to be the correct approach for every field service company approach to service delivery is the

You can find further analysis of this research project at our dedicated research site

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This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News