Product Demonstration: Outsystems

Aug 26, 2019 • FeaturesSoftware & AppsCSATcustomer satisfactionCustomer ServiceOperational EfficiencyVideofirst time fixService Execution ManagementOutsystems

The balance between achieving high levels of customer experience and delivering operational excellence that will drive service revenues forwards is a finely nuanced one. In this first excerpt from a video presentation run in partnership with Outsystems we heard from Rachel Brennan, who spoke about the importance of getting this balance correct. Now in the second excerpt from this presentation Phil Bartholow gives a tour of the Outsystems platform to show us how their customers are using the tools to improve their own service delivery