The processes and technologies needed to make the many moving parts of a blended workforce work

May 03, 2021 • FeaturesBlended WorkforceelectroluxSteve ZannosManaging the Mobile Workforce

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service Delivery, Electrolux.

In this final excerpt from the interview, Zannos draws on his extensive experience having worked with the blended workforce model for many years to share his insight into best practices in making the blended workforce work in a field service operation.

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If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Zannos in our Digital Symposium section of the website which is available at


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