As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service Delivery, Electrolux.
In this final excerpt from the interview, Zannos draws on his extensive experience having worked with the blended workforce model for many years to share his insight into best practices in making the blended workforce work in a field service operation.
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