In a recent edition of the Field Service Podcast, Field Service News, Editor-in-Chief, Kris Oldland sat down with Patrick Jansen, Field Service Manager, VBR Turbines, about why they decided to undertake an in-depth build of their own bespoke IoT solution.
"It all started about 6 years ago. We are an MRO (maintenance and repair organisation) so we do own anything, we don't produce anything, our business is service. We saw that our market was changing. There was knowledge drain, changes in the labour market and more." Jansen explained.
"So we started to look at what our service deliver should be like ten years from now and alongside that how could we overcome the challenges that we face in the labour market and how could we address the knowledge drain with our customers. There were a couple of things that saw needed to be done.
"One of the main drivers for us was to create an additional tool to facilitate remote support for the customer but also do diagnostics on the assets. This is because in the energy market within Europe has changed significantly." he added.
One such change has been the shift within the energy sector is that the traditional way of working with a predictive maintenance schedule was to base the schedule on running hours, but this is no longer an appropriate methodology as the amount of running hours has reduced.
However, there were other benefits that Jansen and the team at VBR Turbines were able to benefit from - including the reduction in training time for new engineers.
"The remote solutions can help people to get trained faster, the time to training a field service engineer really dramatically reduced." Jansen added.
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