The perfect storm? Editorial Leader: Field Service News issue 13

Sep 30, 2016 • FeaturesAugmented RealityMagazine (digital editions)resourcescloudDigital MagazineIoT

In his leader for this issue, Kris Oldland looks at whether we are entering a storm of new technologies that could have a truly disruptive influence on Field Service as well as welcoming a number of new columnists to our fold...



Click here to download a digital version of Field Service News issue 13 now



It’s a phrase I’ve used a few times in this editorial leader, but I think in this issue of Field Service News we are seeing ever greater evidence of a perfect storm of technologies coming together to push forward field service evolution faster and further than ever before...

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The obvious starting point of this storm is the Cloud and it is the Cloud where we turn our attention for this quarter’s research. This is the third year running that we have explored the question of whether field service companies are adopting the Cloud as a platform for FSM solutions so we have the opportunity to really define some emerging trends.

Indeed there were some interesting statistics turned up in the research this time around with the key headline findings being that adoption of the Cloud is definitely picking up speed, whilst one of the big barriers to Cloud adoption, namely concerns around security, seems to be gradually abating.

You can read the full report based on the findings starting from page 29.

Another technology that I believe will certainly push the frontiers of how we approach field service operations is Augmented Reality, an assertion that leading industry analyst and regular Field Service News contributor Bill Pollock agrees with in his latest expert view column on page 22.

Of course it is almost impossible to talk about Augmented Reality without at least touching briefly on the topic of Pokemon Go! The mobile phone craze that has turned people of all ages, in all corners of the world, into hunters of small digital creatures that seem to live in Augmented Reality.

However, I am pleased to report that this was just a minor side note in our exclusive interview with Scott Montgomerie, CEO of Scope AR, a specialist Augmented Reality provider that have their eyes firmly set on field service as an industry ready to embrace AR. You can find this interview on page 36.

Then we have the Internet of Things - perhaps the poster boy of technology that is driving change in modern field service.

One company working heavily in this area, with a plethora of high street brands, is Verisae and in our exclusive interview with Jerry Dolinsky their CEO, he explains not only how IoT can improve field service operations, or why it is apparently on the wish list of OEMs and third party service providers alike, but also why it is important to have certain baseline technologies in place before you can approach an IoT implementation. This interview is on page 18.

All of this technology gives us the opportunity to push the way we approach service thinking,

Of course all of this technology gives us the opportunity to push the way we approach service thinking, and such shifts in thinking and innovation are at the heart of Jan Van Veen’s feature on page 22. Jan is one of a number of new columnists to have joined our ranks this issue, with Michael Blumberg, Jim Baston, and Coen Jeukins all contributing to the issue as well. Each of them brings with them a wealth of experience from the service management market.


It is testament to the ever-growing stature of Field Service News within the global field service community, that we are able to welcome four new contributors, form four different countries, bringing four different perspectives to join our collection of highly talented and highly informative guest columnists.

And the growth of our stature is truly as much to do with the fantastic support we have received from our readers and sponsors from day one as it is to do with the great team I’m fortunate enough to head up here, so thanks to you all!

It is our role to be a central touch point for the field service community and right now that is an incredibly exciting place to be!



Click here to download a digital version of Field Service News issue 13 now



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