Key Questions: Differences Between Augmented, Mixed & Merged Reality

Jul 20, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationOverITSpace1Field Service News Digital Symposium

As part of an exclusive Field Service News presentation with the team at Space1 Kris Oldland talks to Francesco Benvenuto of OverIT the creators of Space1 and augmented reality tool designed for field service organisations to find out the...

Strategic Priorities in Production-Oriented Industries

Jul 17, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

In a new series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue streams. In...

ServiceMax Named a Leader in the Gartner Magic Quadrant for Field Service Management

Jul 16, 2020 • NewsDigital Transformationfield service managementservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management, today announced that Gartner has positioned the company as a Leader in the Gartner 2020 Magic Quadrant for Field Service Management among 14 other field service software providers....

Zero-Touch Service Logistics: Keeping the Service Supply Chain Moving

Jul 15, 2020 • FeaturesLast MileBT Final MileParts Pricing and Logistics

BT Final Mile Client Account Director, Mark West, reflects on the importance of zero-touch final mile logistics solutions in a post pandemic world...

The importance of being able to get the right parts to the engineer at the right time has

always...

Survive Radical Change with Services

Jul 15, 2020 • FeaturesAdvanced Services GroupmanufacturingProfessor Tim BainesThe View from AcademiaCovid-19Servitization and Advanced Services

Professor Tim Baines, Director of the Advanced Services Group, Aston University and Dr. Ali Zia Bigdeli, Senior Lecturer in Industrial Services Innovation at Aston University argue manufacturing should embrace services as part of its...

BRITA Redesigns Drinking Water Service With Comprehensive Solution from IFS

Jul 10, 2020 • NewsWorkforce SchedulingDigital Transformationfield service managementIFSSoftwareBRITA

IFS, the global enterprise applications company, announces that BRITA, one of the world’s leading companies in drinking water optimization, has selected IFS’s comprehensive service management solution covering field service management, workforce...

Best Practices for Increasing Service Contract Revenue

Jul 10, 2020 • FeaturesresearchMizeService Innovation and Design

Michael Blumberg offers us an exclusive analysis of the research he has recently conducted to identify trends amongst service organisations when it comes to service contract revenue that shows the secret is 'all about the asks'...

Time to Raise the Bar in Field Service

Jul 09, 2020 • FeaturesStrategies for Growth SMLeadership and StrategyService Innovation and Design

Now is absolutely the time we need to start treating our Business to Business Accounts the same as our Business to Customers accounts writes Strategies for GrowthSM Bill Pollock...

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?

Jul 08, 2020 • Featuresfield awareFieldAwareCovid-19Service Innovation and Design

As our industry is desperately seeking avenues to return to normality, FieldAware’s COO Steve Mason brings to the table an interesting solution...

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