The Key Driver for 3D Systems Adoption of AI

Aug 06, 2020 • FeaturesArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium3D Systems Corporation

In a recent presentation in the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems Corporation outlined how his organisation had harnessed Artificial Intelligence within their service triage...

The KPIs that Matter in 2020 (Part One)

Aug 05, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

 In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in...

Key Questions: Can Augmented Reality Operate on Low Bandwidth?

Aug 03, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationOverITSpace1Field Service News Digital Symposiumlow bandwidth

One of the things that is often questioned about the suitability of augmented reality as part of the field service delivery tool kit is whether it is able to operate on lower bandwidths. This is because by default field service doesn't only occur...

The Beginning of a Servitization Journey

Jul 31, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

We continue our series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue...

Webfleet Solutions Launches Electric Vehicle Features

Jul 24, 2020 • Fleet TechnologyNewsElectric Vehiclesfleet managementWebfleet Solutions

Webfleet Solutions, Europe’s leading telematics provider, has enhanced its offering with new features that give fleet managers remote insights into their electric and hybrid vehicles.

Introducing the IDC Servitization Barometer

Jul 24, 2020 • FeaturesIDCWhite PaperDigital TransformationIFSServitization and Advanced Services

In a new series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new revenue streams. In

Autotalks and Applied Information Partner to Help Emergency Vehicles Arrive Faster

Jul 22, 2020 • NewsDigital TransformationEmergency Servicessoftrware and appsUSAAUTOTALKSAPPLIED INFORMATION

Autotalks and Applied Information have teamed up to carry out the world’s first Dual-Mode /Dual-Active V2X deployment, in which Autotalks’ chipsets are installed in roadside units such as traffic lights in Georgia, Texas and Hawaii.

Why Workforce Measurement (Really) Matters Now

Jul 22, 2020 • FeaturesWhite PaperAquantLeadership and Strategy

You can’t manage what you don’t measure. It is an oft repeated phrases amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the...

Panasonic Ensures Customer Experience Consistency With IFS Remote Assistance

Jul 20, 2020 • NewsPanasonicRemote AssistanceDigital TransformationIFSSoftware

IFS, the global enterprise applications company, announces that Panasonic Appliances Air-Conditioning Europe, a leading provider of heating and cooling solutions, has chosen IFS Remote Assistance™, to enable installers, field technicians,...

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