Think Tank Debriefs: The True Value of Digitalisation

Aug 17, 2020 • FeaturesDigital TransformationThink Tank

In this excerpt of the first Field Service News Think Tank Debrief Sessions we hear from Daniel Brabec VP Global Customer Transformation, ServiceMax as he discusses the deeper layers of value that can be found through digitalisation...

Think Tank Debriefs: Knowledge as a Service Differentiator

Aug 13, 2020 • FeaturesThink TankLeadership and Strategy

In this excerpt from the inaugral Think Tank Debrief Session, Kieran Notter, VP Global Customer Service, ServiceMax reflects on the conversations around whether knowledge is the key differentiator for OEMs when it comes to service delivery... 

Survive COVID-19 & Grow by Service

Aug 13, 2020 • FeaturesCovid-19Leadership and Strategy

Ahmed Gharbaoui is a Global Subject Matter Expert in Business Growing by Service approach. Here he puts forward a three step plan for field service organisations to build recovery from the colossal impact of Covid-19...

A New Approach to an Age Old Problem?

Aug 13, 2020 • FeaturesAgeing Workforce CrisisArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium

During a recent Field Service News Digital Symposium presentation on the use of Aquant's Artificial Intelligence tool within their service triage process, Mark Hessinger, Vice President of Global Customer Service, 3D Systems Corporation, touched...

The KPIs that Matter in 2020 (Part Two)

Aug 12, 2020 • FeaturesWhite PaperAquantManaging the Mobile Workforce

 In this last article in this series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant outlined the first two fo five critical KPI's field service organisations must...

Think Tank Debriefs: Different Service Needs of Different Customers

Aug 11, 2020 • FeaturesThink TankLeadership and Strategy

In the first of our new quarterly Field Service News Think Tank Debrief Sessions, Kris Oldland, Editor-in-Chief, Field Service News was joined by Kieran Notter, Coen Jeukens and Daniel Brabec as they reflected on the key points raised in the last...

Future Proofing Spare Parts Inventory Management

Aug 11, 2020 • FeaturesMichael BlumbergExel Computer SystemsIFSMizeParts Pricing and LogisticsCarl Cridland

The world of spare parts has been woefully neglected for too long within the field service conversation. Fortunately, that is beginning to change dramatically as companies start to face up to the importance of having excellent visibility into...

Key Questions: Do We Need Extra Hardware for Augmented Reality in Field Service?

Aug 10, 2020 • FeaturesAugmented RealityRemote AssistanceDigital TransformationSmart GlassesOverITSpace1Field Service News Digital Symposiumrealware

One of the things that has often been suggested as a potential barrier to the adoption of augmented reality in field service has been the reliance on additional hardware. Indeed, during a recent presentation on the Field Service News Digital...

Service Operations Excellence Depends on Upgraded Process & Dataflows

Aug 07, 2020 • FeaturesIDCWhite PaperIFSServitization and Advanced Services

In the final feature in our series of extracts from an excellent white paper published by IDC and sponsored by IFS, we will explore the IDC Servitization Barometer which is designed to allow field service organisations to chart their path to new...

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