F-Secure Launches Modular Platform Designed for Servitization of Cyber Security

May 24, 2021 • NewsCyber SecurityServitizationF-secureEMEA

Cyber security provider F-Secure launched F-Secure Elements: a new cloud-based platform that streamlines how organizations provision cyber security services.

Being a Trusted Adviser is Not the Same as Providing a Great Customer Experience

May 24, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the role of the Field Service Engineer as the customer's trusted adviser in his new article for Field Service News...

Does the use of Augmented Reality mean a change in thinking for field service operations?

May 21, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service...

Is the blended workforce the future of field service

May 21, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile WorkforceDocumentaries

Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can...

Proact partners with LogicMonitor to Expand Its Monitoring Capabilities

May 21, 2021 • NewsArtificial intelligenceDigital TransformationIoTEMEA

Data management specialist Proact has signed a new partner agreement with LogicMonitor to enable Proact and its customers to better collect and consolidate critical performance and operational data on their IT infrastructure and cloud services.

Embracing The Future, While Remaining Anchored to Excellence

May 20, 2021 • FeaturesSalesforceSoftware and AppsCovid-19Remote ServicesMichael Maoz

In many ways the world in which we operate has changed so radically that the work-flows of just two years ago may today seem antiquated and outdated for many of us in the field service sector. Yet at the same time when it comes to the...

The Importance of Effortlessness When Deploying New Technology

May 19, 2021 • NewsAugmented RealityDigital TransformationHelp Lightning

In this third feature from a series of excerpts from an exclusive Field Service News white paper published in partnership with Help Lightning, that is exploring the practical questions surrounding Augmented Reality we explore the importance of...

Are there barriers that could prevent certain industries taking up the blended workforce model in their field service operations?

May 19, 2021 • FeaturesHVACBlended WorkforceManaging the Mobile WorkforceChris JessopIdeal Boilers

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, developed in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Chris Jessop, Customer...

Connected fleet management boosts mpg by 12 per cent for Strata Logistics

May 18, 2021 • Fleet TechnologyNewsfleet managementVisionTrackWebfleet SolutionsManaging the Mobile WorkforceEMEAStrata Logistics

Strata Logistics has seen its fleet mpg soar by 12 per cent thanks to connected technology introduced to improve productivity, driver behaviour and tachograph compliance.

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