The role of remote issue resolution in a world of outcome-based services

Jun 01, 2021 • FeaturesServitization

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

Should Remote Service be Part of a Holistic Service Offering or a Standalone Offering?

May 31, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

Real-life Reflections on Using Augmented Reality to Improve Field Service Operations

May 28, 2021 • FeaturesAugmented RealityDigital TransformationHelp Lightning

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service...

Get Buy-In from Supporting Divisions

May 27, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

In this sixth article from his blog series on “supercharging” revenue generation through the field service team, Jim Baston, President of BBA Consulting Group,discusses how to get buy-in from supporting divisions.

Is remote service delivery capability moving towards becoming an expectation of the new normal

May 27, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

UK Small Businesses Plan to Step-Up International and National Trade Post-Pandemic

May 26, 2021 • NewsSmall Medium BusinessesSMBLeadership and StrategyEMEAxero

More than half (57%) of SME owners plan to expand trade to new territories outside the EU and at home after the pandemic with the help of online tools, according to global small business platform, Xero.

Improving Multiple Aspects of the Field Service Operations

May 26, 2021 • FeaturesAugmented RealityDigital TransformationHelp Lightning

In this fourth feature from our series of excerpts from an exclusive Field Service News white paper published in partnership with Help Lightning, that is exploring the practical questions surrounding Augmented Reality we look at how its...

In the Last Twelve Months, We Have Redefined What is Possible as an Industry

May 25, 2021 • FeaturesDigital Transformation

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

Aircargo Transport Tracks Vehicle Theft Using Vimcar’s GPS-Tracking Software

May 25, 2021 • NewsfleetManaging the Mobile WorkforceEMEA

Vimcar, the fleet management software for small- and medium-sized businesses, has been working with international transport service provider Aircargo Transport to optimise its fleets’ route and track its vehicles – enabling the identification and...

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