Signs of a Perfect Storm Ahead...

Aug 21, 2020 • FeaturesAgeing Workforce CrisisRecruitmentManaging the Mobile Workforce

There is a Tsunami of youth unemployment awaiting us at a time when we face a crisis of an ageing workforce. Surely it is time to join the dots before it is too late writes Mark Homer...

Think Tank Debrief: Reframing the Service/Product Conversation

Aug 21, 2020 • FeaturesThink TankServitization and Advanced Services

In this excerpt from the inaugural Field Service News Think Tanks Debrief Session, Coen Jeukens expands on how we must reframe the Service/Product conversation

A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

Aquant Announces Intelligent Warranty Audit to Accelerate Service Transformation

Aug 19, 2020 • NewsArtificial intelligenceDigital TransformationtechnologyAquant

Warranty claims is a $50 billion industry that organizations have overlooked during the digital transformation process. With little insight into how much money is wasted, two to four percent of a company’s revenues vanish into a black hole of...

Introducing the Aquant Workforce Performance Index

Aug 19, 2020 • FeaturesWhite PaperAquantManaging the Mobile Workforce

Having published a series of features based on excerpts from their latest white paper, Aquant's Edwin Pahk, has outlined the importance of field service companies measuring KPIs, now more than ever before. He has also identified for us the five...

Think Tank Debrief: Data, Insight, Action & Value

Aug 19, 2020 • FeaturesDigital TransformationThink Tank

In this excerpt from the first Field Service News Think Tank Debrief Sessions, ServiceMax's Coen Jeukens & Kieran Notter expand on the difference between data, insight, action and value.

Scope AR & ServiceMax Parner to Deliver Knowledge Management Tools

Aug 18, 2020 • NewsAugmented RealityDigital TransformationScope ARservicemax

New integration between the companies’ WorkLink and Field Service Management platforms gives field service technicians real-time access to augmented reality work instructions and remote assistance...

3 Steps to Overcome Common Obstacles for Successful Servitiztion

Aug 18, 2020 • FeaturesmoreMomentumServitization and Advanced Services

Servitization, outcome-based services and product-as-a-service are hot topics. However, we see little examples in the industrial sectors. Too often, there is a gap between the theoretical framework and the real practice. Here Jan van Veen,...

Key Questions: Can Augmented Reality Combat the Ageing Workforce Crisis?

Aug 17, 2020 • FeaturesAugmented RealityRemote AssistanceOverITManaging the Mobile WorkforceSpace1Field Service News Digital Symposium

In the final excerpt from this exclusive Field Service News Digital Symposium Presentation we look at how SPACE1's clever use of Artificial Intellignece could rapidly spped up the time it takes to get field service technicians out of the...

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