Go to Field Service Europe for:
Field Service Europe is a forum for senior-level service executives from leading global organisations to share best practices on today’s most pressing issues including adopting a proactive and preventive approach to customer management, streamlining after-sales business to radically improve productivity, and utilising advanced remote diagnostics technology to increase efficiency and customer loyalty.
Our peer-driven conference is packed with in-depth workshops and interactive roundtable discussions as well as unparalleled networking opportunities like the Women-in-Service Luncheon and VIP Think Tank.
About Field Service Europe:
Field Service Europe is the only service and support event in Europe that attracts senior-level service and support professionals across industries supporting installed equipment. Field Service Europe will attract 150+ senior-level service and support professionals from multiple manufacturing verticals.
Join the event to tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. The event tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Plus, Field Service Europe offers insight into the new areas challenging service and support executives all over the world, including:
- Making Field Service a recognised profit centre and finding new opportunities to increase profit margins
- Enlisting 3rd party providers and distributors for a more efficient Field Service organisation
- Using predictive maintenance and remote diagnostics to decrease costs and drive revenues
- Investing and measuring the ROI in Human Capital and Knowledge Management
Latest video from Field Service Europe:
News and Features relating to Field Service Europe:
Developing an end-to-end field service technology road map: Part One: Understanding both the customers’ and the field engineers’ needs
Ahead of taking part in a live panel discussion on End to End field service management at this years Field Service Europe Conference, Field Service News Editor Kris Oldland, will be writing a series of features around the topic. Click here to read more
Go to Field Service Fall for:
The Networking: Field Service is focused on providing you with as many new connections as possible. Through fun and interactive networking with every part of the industry you will expand your community with the right people that will help your company and develop your career.
The Content: is what sets Field Service apart from our competitors. They spend six months conducting research and developing the program. Content is guided by this research, as well as our Advisory Board, to ensure the conference reflects the latest trends and hottest topics in the industry. If you have a pain point, we have it covered.
The Venue: Field Service is always held at a top tier resort versus a convention centre. At lunchtime, you’ll receive a full, three-course sit down meal. You’ll be treated as a VIP every minute. In short, we make sure you are educated and pampered at our events.
If you are interested in quality interactions, content that is specific to your business needs and networking with your peers, attending Field Service is the best investment you can make.
About Field Service Fall:
Launched in 2002 the team behind Field Service have been dedicated to supporting the growth of the service industry ever since. What initially started off as 100 people in a room discussing the future of service has become 500 senior-level service executives being inspired while learning and developing their company as well as their careers. Field Service is focused on providing you with as many new connections as possible. Through fun and interactive networking with every part of the industry you will expand your community with the right people that will help your company and develop your career.
Key Sessions and Speakers Include:
- Preparing For The Customer Of Tomorrow
Renee Cacchillo, Vice President Customer & Brand Strategy, Safelite Group
- Adding Customer Value Through A Preventative Maintenance Program
Tim Davis, Director International Military Support, Moog Aircraft
- Transforming Maintenance To Improve Customer Service
Dane Taival, Vice President Service & Contracting, Trane
- Raising The Internal Status Of Field Services To Improve Recognition
Kurt Bradtmueller, Director & GM Parts, Heidelberg
Contact information for eBECS:
Contact information for eBECS:
- Contract & Asset Management
- Service call scheduling and optimisation
- Stock & Logistics
- Internal Repair Centre & CRM
- Customer Web portal
- Mobile Data
All about eBECS:
The eBECS philosophy is simple: Technology is about successfully connecting people, process and progress. In Field Service, profitability requires that projects are correctly estimated and completed on time while meeting or exceeding customer expectations.
To succeed today, companies need to adopt strategic and financial, project, and resource management practices. eBECS helps accomplish this with Microsoft Dynamics 365 for Field Service, an integrated solution that allows organizations to share data, work together, and make informed decisions.
Just as importantly, eBECS templated implementation and unique rapid-return methodologies deliver significant time and cost benefits to their customers.
Tailored to specific industry and business needs, eBECS’ award-winning solutions using Microsoft Dynamics 365 focus on delivering improved business performance and productivity. With Microsoft Dynamics 365 for Field Service, their Field Service customers can streamline and integrate processes, improve customer relations and service, maximise sales, minimise waste, optimise the extended supply chain and manage customer demands efficiently.
It’s a big list of desired business outcomes that the customer can happily check off, all within one integrated solution.
Most recent awards:
- Microsoft UK Partner of the Year 2016
- Microsoft Dynamics MEA Partner of the Year 2016
- Global IOT Partner of the Year Finalist 2016
Latest video from eBECS:
See more videos from eBECS at:
- 5 Reasons for Site Assessment Technical Surveys
- Project Service and Field Service in Action
- Stop Stressing and Start Profiting
Resources from eBECS:
On Demand Webinars:
eBECS publish a series of on demand webinars. Click the links below to find out more and download direct from the eBECS site.
- Strategic Field Service for the Construction Industry
- Microsoft Dynamics 365 for Field Service – Understand customers’ changing expectations
- Microsoft Dynamics 365 for PSA – Deliver projects on time, on budget, while maximising your highly skilled resources
Latest News and Features from eBECS:
Go to Field Service Europe for:
There is also a lot to be done to make field operations more efficient, and not only through IT solutions. Looking at standardizing the service business will go a great way to improve roll outs of strategic initiatives and of having a better visibility of resources, which will ensure to meet service level agreements.
There are additional areas such as managing a global workforce, implementing mobility and other technologies like wearables, creating a process to capture knowledge, or further exploring remote diagnostics to develop proactive maintenance that are also critical to the success of a field service business.
If you want to benchmark with your peers on how these topics are being dealt with, make sure to attend the 2nd Annual Field Service Forum next June in Amsterdam.
About Field Service Forum:
The 2nd Annual Edition will take place June 2nd-3rd, at the Sheraton Airport Amsterdam. The two-days interactive event will gather 150+ service professionals from cross-industry sectors and from all corners of Europe, and will feature case studies from organisations such as ABB, Siemens Wind Power, Nestle Nespresso, Pentair, Volvo Construction Equipment, and many more
New features this year include:
- The field service studio
- Live Case Study
Latest video from Field Service Forum:
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